DAI PostReviews of daipost.com

It took them two weeks to attempt to deliver the package in the first place, despite arriving in QLD after a week. Due to the sender having an error in the address, the package was not delivered and returned to the depot. It was almost a week before I noticed this, as there was no communication of the error, despite the package including my phone number. After calling DAI Post, we discovered the address typo (23/38 had become 2338), the customer service agent said the package would be resent promptly. It took a month to be resent, and over that time, the customer service agent, Erika Draper, sent 10 pointless emails that were flagged by my email as written by AI. Each email took two paragraphs to say “we’re working on it” with zero information relevant to my case or any details on what was being done. The package was tel delivered via AusPost in the end. I will be contacting the sender to ensure DAI Post is avoided in future.

I bought something from eBay and it was sent via DHL to Australia and then DAI couriers delivered it to my Housing commission flat and left it at the front door for everyone to see. The whole neighbourhood is housing commission and the fact that the courier was blatantly too lazy to give a crap. My parcel was stolen. Lots of words from Erika at DAI but no actions. Would thoroughly recommend avoiding.

I’m very disappointed with this delivery service. I had been in contact with the team member Claire Angana about redirecting my parcel to a different address as I do not live at the house that they were sending it to, anymore, and she assured me that she had requested for the package to be sent to my new address. The tracking details said ‘delivered’ this morning, but it wasn’t at my location. I had to call my old neighbour from my previous house, and sure enough the parcel was there. Claire said she would update me when the package was on its way, but never did. I do not recommend this delivery service to anyone. I’m very disgusted.

This company is dodgy as anything. They intentionally damaged my property, was caught on CCTV and they refused to take any accountability for their actions. I have filed a police report and will be taking the matter further. A completely unprofessional and unethical company. The customer service manager hung up on me. Do not use.

DAI Post is shocking - has wasted my time, and hung up on my calls 3 times after me being on ques for an hour each time. I have been expecting delivery it has never arrived. Tracking on daipost.com.au stated it was 'out for delivery' then next day it'd state 'unsafe to leave' - even when I stayed home all day. In fact they never came. Their lies keeps repeating but never answers my calls How can this scammer company exists?

I've been waiting almost a month for a single parcel, it couldn't be delivered initially because it was "unfit for drop-off" which is pure bs because I had 2 separate amazon deliveries drop-off my products just fine. they claim on their tracking website that it was dropped off close at my local pharmacy, come to find nothing was ever dropped off under my name. I tried calling them and they claim they can't provide an "exact time for delivery" as if they are delivering an international parcel from across the world. Most incompetent company, stay CLEAR away from them to save yourself the trouble of going back and forth with them.

Zero stars if I could. 100% useless. Had to keep calling for a delivery they never even tried to deliver. They delivered it eventually to the wrong address

I would give 0 stars, absolutely the worst customer service I’ve had to deal with in my entire life. Stay far away from these guys! Shouldn’t be allowed to even offer a service! Absolutely shocking!!!!