DAI PostReviews of daipost.com

The customer service was excellent. My missing parcel turned up in my letter box. Special thank you to Vincent Cabahug for his patience and understanding.

Erika was very reactive with me, even my adress was wrong. She helped me a lot to find a solution.

I had a parcel which required additional custom clearance and duty payment. It was with the help of the Consumer Care Representative Jenny at Daipost that I was able to stay up to date with the progress. It took over 2 months for my parcel to be cleared, but during all that time, Jenny kept me in the loop. Thanks so much to you Jenny for all your help :)

An important international package was sorted to the wrong location in Australia and falsely marked as delivered by the final mile courier. I reported this to Dai Post and the case was assigned to Erika Dapar. She was able to handle the matter quickly and efficiently with great confidence and regular updates. She was able to locate the package, have it returned to the Dai Post warehouse and quickly reshipped to my correct address. This was great customer service to recover from a stressful situation!

Customer service was amazing! Very clear communication and very helpful. Although my parcel didn’t make it to me, they were really helpful.

I had a parcel arrive from overseas and there was a delay due to Customs. Jay was very helpful in resolving the problem for me and kept me informed about the matter - thank you Jay.

Whilst annoyed that my parcel was held in Customs for about a month, I cannot fault the Customer Service delivered by Erika from DAI post. She was attentive, professional and kept me informed throughout the rather long process. My parcel was delivered/tracked in good condition (the box was a little tatty) within 2 days of it being released from customs.

Good customer service. They addressed my query within the time frame, and the parcel arrived on time.