DAI PostEstablished in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Jack
Was told to go to a collection point for my package because they couldn’t organise to deliver it on a day I would be home. The address given is for an empty, up for sale lot in an industrial park. No idea where my package is. Tried to call for help within business hours, got told to leave a message even though it was still within their operating hours. Absolute disgrace of a business.
Jacob
Given specific instructions on delivery when they had trouble. Asked to called, if needed further assistance. > didn't follow instructions > no call I was home on multiple occasions when they tried to deliver. Terrible service
Shania W.
Horrible company. Delivered to the wrong address and didn’t even acknowledge they messed up and were 0 help. Tracking number didn’t even work.
Sharryn
This postal service w is a complete fraud! They “disposed of” out $1000 package after one phone call to us, they never left a message nor did they email us or the sender. After multiple emails, phone calls and pleas to speak to someone higher up, they just kept closing the case. I found many other instances after doing a search that others had also lost expensive items…. Australian Borderforce had no tracking or information on our parcel at any time so I believe this company is on selling goods and make it appear “unclaimed”. As they are the company who “lost” our item, I believe DAI POST should be reimbursing us for the loss of product.
nedkelly
what a joke this company is, Sadly they have the contract for delivering parcels from overseas to Melbourne metro and whatnot. I had the courier for DAI post throw two parcels worth $600 in total over the gate in full view of the main road and not in a secure location as is stated on the delivery details. As a result both parcels were stolen I made a complaint to DAI post - Jay Hilaria, and he has done his best to totally ignore me and ghost me, no matter how many times I have sent emails regarding the failure of the courier, and the poor response of the company. TOTALLY DISGRACEFUL BEHAVIOUR BY DAI POST.
Nick P.
My parcel had a Sydney address, post code & suburb in Sydney and literally Sydney written on it and it ended up in ACT delivered at some random house…. There is no address nor there a street with the same name or post code in ACT Mawson.. they took a picture of some random parcels outside of a house and sent it to me, $200 down the drain or in someone else’s house I guess. Happy to take this down once I’m refunded or get my parcel.
Jazz Guitar J.
Utterly incompetent. Now waiting 5 days for a parcel that's out for delivery to be delivered. Contacted them 4 times, updates promised then - nothing. This is their tagline: A world-class approach supported by real specialists committed to doing things better. What a joke
Cosmetics S.
Daipost delivered me someone else's parcel. I complained online and Stephanie surban, "customer service agent" lied to me, saying, we attach a photo showing delivery. The photo she sent was a satchel. My parcel was in a box with a logo, that went to someone else's house. I had to use my detective skills to track my own parcel to the person whos parcel I received, otherwise my order would have been lost. Daipost doesn't care at all and lies to cover their track Zero stars
