DAI PostReviews of daipost.com

● 18th July - Order placed ● 21st July - Product shipped to Australia by FedEx ● 25th July - arrives in Australia and is handed over to DAI Post for local delivery ● 28th July - lodged an enquiry about the lack of progress in logistics, now overdue ● 29th July - DAI requests Order Invoice. Despite the package having 3 copies easily accessible on the exterior it became my task to do the job of DAI staff. Proof of Purchase was sent within 20 minutes ● 4th August - Package has still not moved. I make a phone call to DAI Post and ask for an update. ● 5th August - Recieve an e-mail saying that the Proof of Purchase files are "corrupted" and need to resend it in PDF format. I send the format requested on the same day. ● 11th August - Package still not moving. Contacted DAI to ask for an update, a time frame for expected delivery, and an explanation for why the delivery is now 2 weeks overdue. In response I am sent an invoice for "Formal Clearance Fees" (>$120) to be made by Direct Deposit 🚩. Payment made same day, evidence forwarded to DAI. Called to confirm payment, am told 3 - 5 days for processing ● 20th August - the first, only, and last unprompted email is recieved from DAI to notify of a delay ● 25th August - now 31 days since the package has not moved under DAI's logistics I contact again. Request update and timeframe. ● 1st September - another invoice for shipping fees is sent (?) for <$250 at midday and a call is recieved from DAI demanding the payment be made using Direct Deposit by end of business day or the the package is eligible for "disposal". I did not appreciate this threat, the double standard of taking as long as they do to perform any part of their job yet expecting the complete opposite of the reciever. Payment is made and I call to confirm and ask for an update. I am told the package has been flagged for "Urgent Delivery" and will be delivered by 13th of August (which is 36 days longer than the original delivery time of 10 days from the UK to AU) ● 5th September - no progress in tracking, package is still in the same location as it was on the 25th July. Submitted a request for update, no response. --- Yes, I agree with the majority of reviews that this company should be shut down, but that requires we all take some form of action. After contacting my bank they have sent the case to their Cyber Fraud Department. Being that the payments are made with Direct Deposit as oppossed to a normal system (e.g. PayPal, PayID, Debit Card, etc,) the chances of getting money back is slim-to-none, so the bank offered the following advice which I think everyone affected by DAI should pursue as many of the options possible depending on their experience: - File a police report at cyber (dot) gov (dot) au - Contact the following organizations: • ID Care • ScamWatch • Scam Hub • ACCC These organizations have successfully taken courier companies to court, but the chance of you recieving your product and/or refund is not within their power. I would also highly suggest contacting the original seller and logistics companies that use DAI Post as a partner carrier which in my case is FedEx (who are taking this very seriously) but can also be DHL or numerous others. By expressing that you will be avoiding these courier services due to their use of DAI the logical conclusion will be for these companies to to terminate their partner carrier contract. DAI should, and must, be shut down but that is a goal that we need to collectively do together using every technique, tool, and service available... not just a Trust Pilot review. My review on productreview.com.au is less censored and contains publicly listed email addresses of the DAI CFO, Chief of Sales, Head of Board, etc.

When I realised my package had the wrong postcode (1 digit wrong) I notified dai post straight away and they said they’ll amend and post. Well it went back to Melbourne and was held in their warehouse. I emailed Lizette and her customer service response was to come and pick it up (I’m in qld and their in Melbourne). They rejected my claim to change the postcode and was going to keep the parcel, this is thievery!!! I wouldn’t recommend dai post, place should be shut down!!

DAI Post couriers are pathetic. I have dealt with them three times in the last month for three separate parcel. Each delivery was failed -- first one the driver stole the parcel. Second delivery, the driver damaged the parcel and took it back to the depot but did not tell anybody. So until I called two weeks later I only then found out my parcel was damaged - no refund offered. Lastly, the driver put my parcel in the mailbox, took a delivery photo and then took it back out - thieving prick. Little does he know he's on camera and a police report has been filed.

Although the customer service was good my parcel arrived late - said it was out for delivery and didn’t arrive till the next day which was too late as I was travelling. I asked the delivery driver why it wasn’t delivered the day previous when it was said to be out for delivery and he said he didn’t get around to it then when he couldn’t deliver after the one attempt they returned to sender. Through customer service (which I do rate 10/10) I was able to halt the return and pick it up from the warehouse when I arrive home next but I am EXTREMELY upset and disappointed it didn’t arrive on time, wasted hundreds of dollars on the parcels to use on my trip abroad and wasn’t even able to do so because the delivery person “didn’t get around to it”

DIA delivered my package to a different town 2.5 hours away to god knows where, I have been patient and have waited a week. The parcel was delivered on the 14th Aug 25 to the other town and have heard from the lady 3 times, 2 of which were responses to my request for my parcel.

After supposedly attempting delivery (not true) , my parcel was supposedly dropped at local convenience store (not true) Neither happened. After raising a query with DAI post I got 1 generic email response and since then after contacting them 7 or 8 times I have had ZERO responses. The retailer thankfully shipped the goods again, SURPRISE, the same thing happened again with the 2 replacement orders. NO DELIVERY ATTEMPTED, no parcel at convenience store. This racket of pretending to attempt delivery to my business address has happened on at least 6 occasions- Every single delivery by this company, the last 2 have gone MIA and no responses. Previous packages were able to be collected. The professionalism is a 0 star rating The service is a 0 star rating The honesty and integrity is a 0 star rating But have no choice to give a 1 star rating Avoid at all cost

So frustrating!! I had a delivery from USA and Evri International delivery had my correct details. When the package reached Australia, the courier changed to DAI Post. DAI Post put incorrect delivery address and proceeded to deliver at the incorrect address. Obviously no one was there for this package and they changed the status to unsafe to deliver. I contacted customer service, had to lift mountains to change to correct address and then got an email later to say it will be delivered in 3-5 business days. I had told customer service that I will be travelling overseas and asked if this could be an urgent delivery but nope. My address is just half an hour away from these guys and they need an additional 3-5 business days to deliver something THEY put the wrong address on. Not sure if these reviews get checked by the company and any attempt to fix their services are made.

Completed no use of a delivery courier. Loves to play games when asked where the items are or when will the items be delivered. Avoiding question is their best way for u to give up asking them. They are the worst of the worst delivery partner ever... This company is a complete scam/fraud