DAI PostReviews of daipost.com

DO NOT USA DAI POST. Extremely poor service. The driver came to my address but didn’t even bother to walk in and drop the package off. No knock, no attempt to deliver – just marked it as attempted and left. If I’m paying for delivery, the least they can do is actually deliver it. Very disappointing and completely unacceptable. Won’t be trusting Dai Post again unless their drivers can do the basics.

The worst 1. I called and waited on hold for almost an hour, to organise for my parcel to be delivered to a collection point, as I wouldn't be home 2. The parcel was not only not taken to the collection point, but despite the fact that I ended up being home at the time they marked it delivered, the driver didn't even bother to ring the doorbell and just left it outside my gate, on the street How dense do you have to be to do that?

The worst experience with a shipper I've had. Do not trust this company, they're untrustworthy and outright shonky. This is what happens: You have to track your parcel after realising it should have been delivered in the window given, and the tracker tells you they attempted delivery but couldn't leave it in a safe place. But A: They didn't attempt it at all, according to your cameras - in fact, they didn't go anywhere near your address. And B: They didn't email or text you to let you know this happened. If you don't follow up yourself, they send your parcel back (or throw it out). If you call (and wait on the line amidst all the other folks doing the same) to chase up, they 'resend' with the same outcome. I'm wondering if they even have drivers, let alone drivers with unachievable delivery quotas. I've had this happen to four parcels, and a further three times with one parcel, specifically. At a parcel pick up, a store manager told me they don't even attempt to fulfil their service and they're a shoddy company. Beware! Do not use them.

Lost my parcel from the States and their attitude is bad luck. Do not use, if you don't like having your deliveries being lost. Customer service just could not care less.

Their delivery drivers make no attempt to actually find the front door, even when parcels are authorised to be left. They simply say they were unable to leave the parcel and then take it back to their depot, which is all the way in Westmeadows, and only open between 8 AM and 10 AM, Monday to Friday. Yes, you heard that right: you will need to take time off work if you want to get your parcel which you paid for from these criminals. And the poor customer service people are the ones who have to break this news to us ticked-off customers.

The Staff DIDN'T TAKE RESPONSIBILITY FOR THEIR MISTAKES. They DIDN'T EVEN ATTEMPT TO RETRIEVE PARCEL FROM THE WRONG ADDRESS. The delivery address Parcel collect SHOP 3 289 Liverpool Road Strathfield. EVEN WORST THEY CAN'T EVEN TELL THE DIFFERENCE BETWEEN A BLOCK OF UNITS & A AUSTRALIAN POST OFFICE. WHEN DOES A POST OFFICE LOOK LIKE A BLOCK OF UNITS.

Sent a package to Darling Point, to be left at a post office. They took it to the post office at 7pm. Shocker, the post office was closed! So naturally, the Dai Post courier took it to a nearby pharmacy to be collected. By nearby, I mean an hour and 15 minute driver, using $25 of toll roads. Luckily the package only contains birthday presents sent from the UK, as nobody wants those on their actual birthday. Big ups to Scott, who alerted us that the package was in the middle of nowhere, and closed the case. Great initiative mate!

Don’t use DAI post! They’ve been the worst delivery service I’ve dealt with. They never even attempt to deliver my parcels and always tell me to pick them up from a collection point. My building has two secure lock-up rooms with cameras and a 24/7 concierge to receive deliveries, and every other courier (even Aramex) delivers here without issues. DAI just keeps saying it’s ‘unsafe’ to leave parcels, which honestly makes no sense — they’re simply too lazy to deliver.