DAI PostEstablished in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Michelle H.
I had a parcel from USA which was being held in customs, DAI tried to help with it but I was getting confusing emails from them about getting this parcel released from Customs, it had an Exception placed on it. It’s been in customs 2 weeks almost, not sure at this stage whether it will be sent onto me.
Corinne W.
Lizette in Customer Service was so helpful and always followed up with me on updates. The delivery service is not so great however. Our gates at work are always shut and the driver needed to simply drive up to the intercom and I would have let him in. It was 1:30pm and the carpark was full so obviously people were there.
Roberto
I tracked my parcel with the number they supplied me, last monday I should to received it but instead I have a message saying that my place was UNSAFE? for delivering it. I was upset even more when I have to picked it up at the Brisbane airport facility. Where I live my neighbors and myself received packages all the time overseas and domestic, frankly it was a poor excuse, the next day I received it after talking with an operator that she was helpful.
James B.
So at first I had issues with Dai but they resolved my issue quickly. I had a package sent from UK to Australia. They had attempted to deliver twice but left no calling card or tried to contact me which is bot good practice. I was worried that the package may be sent back to Uk after the failed attempts. I recommend always calling as I tried enquiring on the weekend on their website (their customer team do have the phone lines open on weekends) but heard nothing. As soon as they were open on Monday i called and we were able to figure something out. The customer care team were very helpful and I got my package. Mixed review but they sorted it in the end.
Pete
I could see using the tracking number that they had the parcel for 2 weeks and still hasn't been delivered. The response to my questioning asking where is my parcel is, was good, but i should have to ask after 2 weeks. Driver looked like he was about to rob me, instead of delivering a parcel.
Kristie B.
Erika was great in getting my orders delivered. Frustrating that I had to ask after one sat there waiting to be taken out for 3 days and the other for 9 days. Same deal last time, seems this company does not like delivering out of Melbourne CBD
Bradley
Disliked how they attempted to deliver my package on a Sunday when I was not present at my workplace. Disliked how I had to chase up my package without being contacted first. BUT …Liked how they dropped it at a local Service Station to my workplace for safekeeping. Liked how my package was still intact & not damaged. Plus the full product amount was inside & not tampered with. Liked how there was a Proof Of Delivery (P.O.D.). Service was satisfactory at best. Could have been better but fortunately it wasn’t as bad as my previous experience.
Annie
Received a notice that my parcel couldn't be left due to not safe to do so. I contacted dai post and told the staff member that l could not collect it as l don't drive and tullamarine is to far away from me. So the next week l received my parcel
