DAI PostReviews of daipost.com

Absolutely rubbish of a service. Delivery people being paid to do absolutely nothing right. Attempted delivery but after investigating where they tried to deliver, it was completely the wrong address. Then had the audacity to tell me that they would be charging some sort of fee even though they cant do the job right. Once argued and put them in there place they decided to let Australia Post do the job right for them. Absolute rubbish of a company DONT USE THEM!

Parcel was attempted delivery when I was home but nobody came to my door, no delivery van in driveway either. I contacted customer service, next day they said it was delivered but still no parcel at my door, again nobody even came up to my house. They didn’t provide me with a photo of where it was delivered. Also the time delivered was 10:20am but the delivery email was at 9:30am.

Customer service only tell you where the parcel is from where it was scanned which you can see yourself. I physically wanted someone at the location of where the last scan was to look for the parcel. They are not prepared to do that. I have ordered a parcel and it is now 3 weeks since Travelling by Fed Ex to DHL then passed on to DAI From ordering it and it apparently is in the air from USA to Australia but its missing after 5 days "in the air" until it gets the next scan. This item I have paid $150 Australian and have not received it. I have reported this poor service to Consumer Business Service for investigation.

0 Stars — Because Negative Stars Apparently Aren’t Allowed My Shoes Have Seen More of Australia Than I Have If you’re looking for a transport company that delivers your parcel directly, efficiently, and somewhere even remotely near you, look elsewhere. If, however, you dream of your package going on a self‑funded gap year around Australia, complete with sightseeing stops in cities you’ve never requested… then congratulations. You’ve found your perfect match. Let me walk you through the magical mystery tour of my urgent freight — shoes I needed for a wedding on the 6th of February (you know, an actual date, not a whimsical suggestion). Jan 17: Order placed with Nordstrom in the US. Paid extra for “Urgent Freight.” Spoiler: the urgency was purely theoretical. Jan 23: Order dispatched. A promising start! I foolishly believed this was going somewhere. Jan 27: Parcel arrives in Perth — the correct city, where I, the customer, actually live. This is the peak of the story. It’s all downhill from here. Jan 28: For reasons known only to the cosmos, the parcel is flung across the country to Brisbane. Did I ask for a Brisbane detour? No. Did the shoes check in on the way? Also no. Jan 30: Brisbane apparently wasn’t exotic enough, so off they go to Westmeadows in Victoria. At this point, my parcel has achieved platinum frequent flyer status. Feb 4: Confirmed still in Victoria. Meanwhile, I remain in Perth. The wedding is tomorrow. The shoes are… not. My shoes have crossed more borders than a touring rock band, visited three states, and still haven’t completed their one simple mission — arrive at my house. If the company’s business model is to provide parcels with opportunities for personal growth and exploration, then bravo. Mission accomplished. If, however, the goal is to transport items to the customer… well… spectacular fail. Feb 9 post Wedding update: I danced the night away thanks to David Jones where I procured, last minute, 'back up' shoes..... my ordered shoes? Who knows where in the world they are right now.. I genuinely hope they are enjoying their holiday at this point. Final verdict: Would I trust this company with delivering anything ever again? Not even a postcard.

Absolutely horrible. AVOID AT ALL COSTS! Apparently, a delivery attempt was made on SATURDAY NIGHT, and I heard nothing about redelivery. So I've been calling them every week to ask for an update. My luck is so bad that I've been getting the same customer service person who did not do anything for me except gave me words of affirmation. Finally, I found another person on call who kept me updated via email and updated my parcel as lost. 4 weeks gone. I would not doubt it if the parcel was stolen.

This company is criminal. How they haven’t been investigated is beyond me. Bought my item from uk. Made it to Australia. Was cleared by customs. This was all in a matter of days. Dai has had it now for over a week and actually cannot locate my parcel. What is also extremely concerning is after the parcel was cleared by customs, I received an email asking for personal information for my parcel to be cleared by customs. There’s something extremely dodgy going on with Dai post. No one has bothered to reply to my 5 emails asking for an update. This company is criminal and needs to be shut down

I never received my order. I waited three weeks for delivery then DAI Post delivery person sent photos proving that their delivery person didn't take it to the address but instead just put in a mail box so its probably been returned to sender (who knows!). I called and they said they wouldn't follow up and said just to ask the product company for a refund ... thanks for nothing.

This company is not a delivery service, that are a criminal enterprise. They stole my parcel, pretended they delivered it, then made up an excuse they had to deliver it somewhere else instead because they couldn’t deliver it to the post office, which was the actual delivery address. They refused all my phone calls and declined to provide me with any details on the matter. This company is shocking with no integrity or transparency on their processes, they’re 100% untrustworthy and I would avoid them at all costs.