DAI PostReviews of daipost.com

It took 3 days for my parcel to be sent from Basildon London to Brisbane - it's now been sitting in brisbane for 5 days... Truely embarrassing service. I've spent over an hour across 3 calls to follow up only to be told "wait until the parcel is delivered" - no... follow up as to why my parcel has been sat still in brisbane... 20km from my home for 5 days.

DAI could not follow directions. They only attempted to deliver a package to a University building after hours, on a weekend, or on a public holiday, despite being given the buildings opening hours. I was emailed and told the package would arrive on a given day in a given timeframe. But they never showed until later that night, and seemed surpised no one was there. I even provided my number, but no one ever attempted to call. I was told I could collect the package from the depot since they were incapable of delivering it, but they would not provide me with the location. After a month I was emailed and told that it was too late and the package would be returned to sender. It is completely unacceptable.

If I could give this company -5 stars I would - parcel is no where to be found, they keep telling me it is out for delivery but has never arrived. Said that delivery was attempted, also never happened. Said they'd email me updates, no updates received at all. I've had to call them 9 times to follow up over the last week and keep getting messed around. Appalling service, why a company like FedEx would contract them as local couriers is beyond me.

They attempted delivery to a specialist practice at 8pm and took the parcel back to the depo as it was unsafe to leave as we are located on a busy main road. They never attempted redelivery. We called them 1.5 weeks later and were told they could not guarantee delivery during business hours of Monday-Friday 8am-4pm.. They then redelivered it over the Easter long weekend when businesses are typically closed and at 9:45PM (??!!) and this time felt it was safe to leave it on our verandah?! We are surprised the package wasn't stolen. They seem to only deliver overnight. Absolutely bizarre.

Their system couldn’t handle address information and incorrectly converted into a date format. I reached out to enquire why the delivery got held up and provided the correct address. It’s been weeks since and they have not attempted to deliver my package at all.

Genuinely the worst delivery company ever

Never attempted delivery. Then, I raised a case with them and tried to pick up the packages and phoned/emailed twice a week trying to get updates. Response was occasional, and non committal. After six weeks, they told me they were instructed to destroy the packages and won't accept responsibility. I'm out $500!

The worst delivery service I have ever encountered. The driver claims to attempt to deliver but then can not leave the parcel in a safe place. We have cameras and a video door bell who's footage does not lie like the driver. He has never attended our factory to attempt delivery. I have tried to work with the call centre in the Philippines to get our parcel for the past 11 days to no avail. I have also found the email address and a phone number for the head office staff - The CFO is named Brett Aitchison and his phone number is 0427 098 002 and email address is brett.aitchison @ daipost.com. The CEO's email address is mike.roberts @ daipost.com and all of the other head office staff listed follow the same format for their emails firstname.lastname @ daipost.com just in case anyone else reading this might want to try this method to get a resolution for their issue. No one from the head office has contacted me as yet even after complaining so I guess you can see how the rotten tree bears rotten fruit. I am very disappointed in the service we have received. Very much a scam company that needs to be investigated.