DAI PostReviews of daipost.com

Fantastic communications so I was kept informed of exactly where my parcel was and what information I needed to provide. Thank you so much.

Excellent customer service. Very helpful.

Lizette Tecson was very helpful when I lodged an inquiry to find my order from Pretavoir. I was sent the information of where parcel was and that it would be out for delivery within 24 hours it came within the hour. So I am very grateful for the help received, I was beginning to think I got scammed, so thank you😁 Pretavoir was very good at communication and keeping me updated as to where my parcel was. The NZ side let itself down by not updating its tracking. Parcel spent more time with NZ customs than the flight from the UK, it was only sunnies.

I received my parcel on time, driver/courier was very friendly and responsive. Im very impressed. Keep it up guys. Thank you

Although I admittedly purchase quite a phenomenal amount of items from UK & US sellers (from my home in Australia), I rarely leave feedback on here & when I do, I must confess that it's usually motivated by my displeasure with a company. However, today I can very happily announce that after having purchased a BNIB pair of Adidas Originals x Monster headphones (from a US seller via eBay), my headphones arrived in 100% PERFECT condition via DAI shipping, in less than 3 weeks, which is truly brilliant, from my experience (unless one shells out BIG $ for Express shipping, of course) & best of all, DAI regularly sent me near-daily email updates re: my parcel's progress from the day that it was first shipped, which was awesome & certainly provided me w/ peace of mind that they would arrive! Thank you VERY much, DAI Post & I VERY highly recommend this company to anyone who is presented with them as a shipping option! AAA++

My package started off with Asendia, then DIA took over once in Australia. it was split up and 1 of the packages did not arrive. After many failed attempts to get in contact with Asendia, I finally realised DIA was the local freight company so I contacted them. I instantly received a response email and was linked in with a customer care representative, Lizette. Lizette was extremely helpful, empathetic and thorough in establishing my issue and need for action. She explained the process clearly and with full transparency, and assured me they would do everything possible to try and locate/deliver my lost package. Lizette also provided regular updates on the status of my logged case. The package was found and delivered within 1 week. Thank you Lizette!!

Lizette Tecson was very helpful, patient and helped with my issue quickly and efficiently. Well resolved thank you :)

Fretzie Aton made a whole lot of difference in the customer experience. My package from the UK had arrived in Perth via HK and Melbourne, but the final delivery leg courier did not leave a failed delivery notification, nor was there any contact from the seller and their original carrier. When I finally had time to check, I found out my package had been sitting a warehouse for 2 weeks, and by the time I got there, it had started its return journey to the sender. However, when I managed to call Dai Post, Fretzie made the whole difference by advising that she would note for my parcel to hold in Melbourne, and that she would monitor for approval for re-delivery. This gave me the assurance and time to contact my sender and the original carrier to get the requisite approval. Fretzie emailed me regularly to let me know the status of my package, and finally, when the approval was received. Thanks Fretzie!! Your support and assistance is truly appreciated!!