DAI PostReviews of daipost.com

Here's the deal. This company will not deliver to your shipping address here in Australia and you'll have to collect your parcel from a collection site. I've experience this in all their deliveries, different orders, different times and not one of my parcels got delivered to my address. I've contacted support and they have replied that the person delivering the parcel has no obligation to "ring the intercom" or call the recipient to collect their parcel.

My package arrived in Sydney on April 4, took 5 weeks and $198 to clear customs and was last recorded on tracking on May 6th. As of June 10th tere has been no update for 5 weeks and I was advised to contact the seller to ask them to make a compensation claim. Seller informs me that such a claim can only be made for 30 days after posting. So I'm stuffed as it's been almost 70 days since it was posted and I'm $340 out of pocket with no chance of compensation due to their incompetence. What a useless waste of space DAI is.

DAI post is a last-mile mail carrier used by the chosen pirvate mail company of our US based supplier. Our business did not choose DAI post to carry out a Customs entry and was not offered an alternative. Our first contact 12th May 26, was a request for a copy of the commercial inovice (attached to the goods but not examined). DAI Post then demanded AUD$88.00 to commence processing of the N10 Customs decleration. From there, it was a request for a payment receipt for the goods until we advised these were on 30 day terms. We were advised on the 19th May the goods were over the AUD$1000 threshhold (we know that, we ordered them..) and asked if we were willing to pay taxes and duties, showing the amount given and asking us to use the previous invoice number, not a new one. We advised "yes, upon receipt of an inovice for the fees and duties and a copy of the customs entry documentation, as supplied standard by other freight forwarders and required by customs regulations and to ensure that duties (these are AUSAFTA duty-free goods) have been correctly levied. From here it was several back and forth emails claiming to have sent documents (not attached or visible and a phone call requesting the documents until on the 27th May we recived a "screenshot" of a manual N10 entry, not processed via an integrated cargo system and still no invoice. On the 29th of May we recived an invocie (dated 19th May) and made immediate payment. Goods were not released until they nticed the payment (4th June) the releseased goods (9th June) which we recieved on the 10th, which is not hard as by reporting, the goods had been here since the 8TH OF MAY! DAI Post appears to use many 3rd parties in their business model and does not take into goods for clearance it's posession for examination. Communication us usually next day and even slower between DAI Post's subcontractors. I would strongly advise any commercial importer to ensure that thier supplier does not use DAI Post or any private mail and freight organisation that does use DAI Post for "last mile" services into Australia.

Extremely disappointed with the service. My parcel cleared customs and was sorted for delivery on 8 June, yet it has sat there with no meaningful movement since. The tracking initially advised an expected delivery of 10–12 June, which was already frustrating given how long it had been held after customs clearance. I contacted customer service and explained that the parcel was urgently needed, hoping they could assist or at least provide accurate information. Instead, I was told delivery would now be between 12–16 June, despite the tracking still showing an earlier expected delivery date. The lack of communication, conflicting delivery estimates, and delays after customs clearance have been incredibly frustrating. If there are issues causing delays, customers should be kept informed rather than left chasing answers. Based on this experience, I have little confidence in Dai Post’s delivery timeframes and customer service.

1.5 month for delivery, 2 weeks for email update and issue remain unresolved. I have someone always at home to receive parcels, never had issues with other delivery or shipping or courier except DAI Post or parcel or whatever shit its called who they claimed delivery failed and insisted for me to self collect instead. How does this work out when i have paid for delivery service fees?!? You dont deserve even one star!!!!

Very unreliable courier company. Their driver says "ATTEMPTED" the delivery, but the fact is, the driver never really did, and he did this twice! Then he decided to leave the parcel at a collection point multiple Suburbs away from the delivery address! What's the point of buying products online if the customers are going to hunt for their parcels far from the delivery address!? What is the point of DAIpost being a courier company if you will NOT deliver the parcel to the door!? STAY AWAY from this company, stay away from KITSCH, who uses DHL who uses DAIpost!

A package of mine small enough to be delivered into our secure letterbox was instead dropped off at a news agency. When contacted DAI said quote "could not be delivered as there was no secure place to leave" I was home the whole day, no attempt was made to contact me through the intercom, or even a calling card left. The weakest of excuses to not deliver a package.

I’m convinced that this isn’t a legitimate company, given the number of bad experiences I have had and the bad reviews I have read. They continually state that they’ve not been able to deliver the items before leaving parcels at depots miles away from the houses they are paid to deliver to. This happened to me today. I was home all day with security cameras on. Not one attempt to deliver was made, yet the parcel is taken to a location 18 km away. They clearly just wanted to go home early. When you call them within their opening hours, they don’t answer. You then try to leave a message but it doesn’t allow you to. It’s a joke. The unfortunate facts are that when you make an order on eBay, they almost always go with dhl who contract out to DAI Post. If only they wouldn’t!