DAI PostReviews of daipost.com

Disposed of my shipment as they failed to deliver! When asked why or how to complain - said contact shipper, they take no responsibility.

Worst delivery experience I have ever had and next worst is not even close. I was told they could not deliver to my PO Box Plus, which accepts external delivery companies (have had Fedex and DHL deliver there in the past with no issue). With no updates for weeks after requesting a redirection to my home address, I called and was told they couldn't deliver to my home either...with no explanation as to why that is the case. Now I have to go to the warehouse in Dandenong South to pick up my package, which is over an hour from my home. What service am I actually paying for here... I have already contacted my supplier and requested they never use DAI Post again, I advise everyone else to do the same.

Parcel was stuck in transit for close to a month. When they eventually reached out for me to pay 'clearance fees' I made payment immediately and it has been radio silence ever since.

Have a package that arrived in Australia 2 weeks ago and hasn't moved since. After 4 phone calls and 2 emails they finally told me the package was damaged and is now under investigation, and that I would hear from them within 5 business days. Of course, 5 business days later, I haven't heard anything... Nightmare, what a crap company

This is my first experience with DAI Post, and unfortunately, I am very disappointed with the service. My parcel was sent directly to a collection point, and it appears that no delivery attempt was made, as I was home all day. In addition, I did not receive any email, SMS, or other notification advising me that the parcel was available for collection. I only discovered its status myself by checking the tracking information. Based on this experience, I will be providing feedback to the sender and recommending that they consider alternative delivery providers in the future.

I had a package arrive from the UK. Quickly cleared customs and had a set delivery time of 2-4 days after. Nearly two weeks later, the package hadn't moved. After a week of chatting with customer service they eventually admitted to having lost the parcel.

My parcel has been sitting in Brisbane since 18 June. The delivery due date is 25-29 June. I have sent emails asking why it takes so long to be delivered when it's only two hours from me. Only response is that I will be contacted in one business day and how I can track my parcel and contact them online. And surprise surprise, no one contacted me. So I called. I was on the phone for 10 minutes because that was how long it apparently took them to find my parcel. When I eventually got to tell him that I knew where it was and that I wanted to know why the wait, I was told it was because I didn't pay express postage and they don't work on the weekends. Then as I am talking he starts talking over the top of me and hangs up.

When they emailed to say they couldn't deliver it, I replied saying it was fine and I'd pick it up from a depot\collection point. It took the bot (must have been a bot - any real person would have resolved it at this point) 18 days to provide a pickup address.