DAI PostReviews of daipost.com

My parcel has sat at customs since 3 July while DAI Post demands a SGD 75.71 "formal clearance fee" on top of GST. When I asked them to itemise this fee and provide the Singapore Customs permit reference, I got no proper breakdown — and Singapore Customs itself states it charges no clearance fee to release parcels, so this is DAI Post's own charge presented as a customs requirement. Replies have been slow, often days apart, while my parcel is effectively held hostage until I pay. I have no problem paying legitimate GST, but a vague, undocumented handling fee combined with sluggish communication is not acceptable. Would not recommend.

This company... no updates for a week. My package has been in country with them for over a week. Wow, premier service 🙄

I had a parcel that was being delivered to a business address in Camberwell. I received an email that they tried to deliver during business hours and could not access the building, what a lie, the business is always open during business hours Monday to Saturday. Then they left the parcel in Nunawading, about 25 minutes from the destination address. When I contacted customer service and emailed with Vincent Cabahug asking about the parcel, i was told the parcel is at Nunawading for you to collect, we now consider the case closed. They will not re attempt or collect the parcel and bring it to Camberwell, I now just had to go get it. The email customer service was useless and the delivery service pointless and I had to arrange to get to Nunawading to collect the parcel. I hope never to have to use this delivery service again.

Worst service ever and they overcharge. Scammers

Rating: 0 out of 5 stars​ Title: Ignored instructions and dumped my parcel on a public floor — resulted in theft.​Review: If I could give zero stars, I would. I use an Australia Post Parcel Collect address specifically to ensure my deliveries are kept secure. ​Before my package from the US was delivered. First, they got my address wrong, essentially part of the address was missing, so my parcel was not delivered. I contacted them asking why - they did not contact me. I contacted this courier with explicit instructions that the delivery must be physically handed to the post office staff so it could be safely held for my collection, after I present my identification. ​Instead, the driver and the company completely ignored my instructions and basic common sense. Rather than handing it over to the staff members inside, they just dumped the box on the floor in a highly trafficked, public lobby outside the post office.​I have a photo to attach, which this delivery company sent to me as proof of delivery no less, they literally just left it sitting on the floor for anyone to take. But this review site does not allow photo uploads. Unsurprisingly, because it was abandoned in a public access area, my parcel was stolen. I have sent them emails reporting this, but I have not received an email reply, just being ignored.​ This is gross incompetence and completely unacceptable service. Do not trust this company with anything valuable—even if you give them clear instructions, their drivers will not follow them.

I am writing this review to warn potential customers about the misleading and opaque billing practices at Daipost. My experience with shipment WMG00000872725 has been a frustrating ordeal, stalling from June 12, 2026, to the current date, July 6, 2026, with no resolution.1 On June 12, Daipost initially contacted me claiming my parcel was held for 'applicable GST' amounting to SGD$144.21. It was only after I questioned the total that they admitted the amount included a 'Formal Clearance Fee'—a disclosure that was completely absent from their initial demand. When challenged, they claimed these fees are government-mandated, yet they have failed to provide any pricing logic, official policy documentation, or valid proof that these are customs charges rather than their own internal broker fees.1 For context, I have paid the standard 9% GST on multiple similar items from the same region in recent weeks without incurring these 'formal clearance' costs, making Daipost’s sudden imposition of this fee highly suspicious. As of July 6, nearly a month later, my delivery remains on hold because Daipost has yet to provide the requested invoice or documentation to back up their claims. I find it deeply unethical to misrepresent carrier brokerage fees as government-mandated charges to customers. I strongly advise others to be aware of these hidden costs and the lack of transparency in Daipost’s communication.

My parcel was meant to arrive today but no one rang the door bell. I have been home all day and no one attempted delivery. It has now been delivered to a location not near my home and over two suburbs away. I've checked the hubbed map and several other locations within one kilometre could have been selected and were actually on the way to this location if the driver was near my home.

Knocked my letterbox over after delivering package. Refused responsibility by showing a photo of it up right when delivered. Of course it was up right when you arrived. It was on the way out it got knocked over. Unproffesional. I didnt want money or anything other than acknowledgement of wrong doing and a sorry. Got neither.