Linda B.
RED FLAG WARNING
Buyer Beware! This is a rip-off company. I ordered one of the belts and after wearing it one day decided it was not for me. In an attempt to get the address as to where I should return the belt, I called the customer service number listed on the websites numerous times. The phone was always hung up with no one answering the calls. I called the number that takes the payments and they had no information on where to return the belt. I finally decided to send it back to the 16192 Coastal Highway address. I paid $19.94 to UPS which included a signed confirmation from Dainely. The package was returned without being accepted. I had UPS throw the belt away. I was not going to pay another dime to have it rejected again.
Response from Dainely™Oct 25, 2024
We're very sorry to hear about the trouble you've had trying to return the belt. After reviewing our records, we couldn't find any emails from you regarding the return process, which may have caused the delay and confusion. We’d like to resolve this matter for you. If you have any further questions or need assistance, please feel free to reach out directly via email, and we’ll ensure that you're promptly supported. Thank you for giving us the opportunity to address this, and we apologize for any inconvenience you’ve experienced.