Shady, I subscribed for 14 dollars a month, in addition to the 14 dollars I also was charged 190 dollars without my consent all to support creator content instead of watching a recently released documentary for free on YouTube. Tried to stop a pending payment through my bank and while it initially happened. The Daily Wire contested it in order to keep the money they stole from me. Customer service was vague about issuing me a refund. Said I would get one in 7 to 10 business days.
CJ
Chip J.
Questionable business practices
Editorial opinions might be good, but businesses practices suck.
Subscribed in Nov; went on their website and deleted my data (I don't want tracking, etc). Turns out deleting date makes Daily Wire inoperable on your computer.
There is no refund unless you set up another email address, yada, yada, yada. It's easy enough to find my payment with the dates & card number I provided.
Nope. Can't do it without a new email address.
TS
Tamera S.
I was supposed to get access to an…
I was supposed to get access to an article for $.99 and $4 a month there after. I was never allowed to read article and it's a scam.
JM
Justin M.
This website is shady
This website is shady business. Feel like its a scam to get people for their money. I was charged $48 for a yearly subscription. I bought an article for 99 cents then was charged $48 weeks later. What a shame this company is ... just saving credit cards so they can keep recurring payments going. Also, reached out to get a refund and they will not refund my money. I've been on this website 1 time and they can clearly see that I'm sure by looking into my account. I clearly did not want to pay $48 for something I don't even use. Huge disappointment especially the way they handled the situation.
BS
B S.
DW Customer Service is Disappointing
I subscribed to the DW on 12/23/21 to their Annual Insider Package. This package included a Leftist Tears Tumbler. It is now May 10, 2022 and I have yet to receive the tumbler. The tumbler itself is not a big deal, but the lack of customer service is. In February of 2021 I started emailing the DW to alert them that I had not received my merchandise. My first four emails were simply ignored, aside from the automated reply. Finally by the 5th email I received a reply with a promise to ship my merchandise. This has gone on for another 4 weeks; I send an email, they promise to ship within a week, it never happens. Now they have gone back to ignoring my emails. I'm really disappointed in the lack of customer service. I expected a lot more from this organization.
PA
Pauli
NOT CONSERVATIVE, INEPT RINO OPPORTUNISTS!!
MOST INEPT PEOPLE ON THE PLANET, and I'm a Conservative!! These people are opportunist RINOs and not Conservatives. They give lip service, but No honest Conservative operates a website that completely ignores customers and customer requests for this long and makes no attempt to improve it or to keep a pulse on their business? It looks like a "Hit and Run" scheme, to take what they can get while it lasts and not respond to complaints?
I was flabbergasted when trying to get help for a subscription and finally had to cancel. They don't give refunds even in the first 2 minutes, and most of the responses are "canned answers" that really don't help, but instead force inaction either by the long delay or failure to provide a solution. It was over a month when they responded to my most recent HELP request, apologizing for the delay and asking if I still needed help instead of providing any? This will insure that it takes at least another month before they are able to answer my "YES" reply!
It is bad when a business has been getting paid for services that they aren't providing for quite some time now because of an inept and feckless customer service that is unable to provide any help at all. The fact that it has been going on for this long now appears as a farce and a SCAM, because they haven't stopped it, intervened to fix anything, or hired more people to address the huge delays? How long does it take to say "NO, we can't help you, we just collect money and don't return it?" to everyone? I EXPECT A CLASS ACTION LAWSUIT to ensue soon and I would support it!
It looks Tone Deaf when their platform is all about pointing out the failures, corruption and fairness of others and then they prove to be much worse, while doing nothing to improve it or prove otherwise for such a long time running? It simply means you are complacent, you don't care and you are showing your true colors!
VH
Vickie H.
Worse customer service than Comcast
The absolute worst! They must be in competition with Comcast for the worst customer service ever…..and if so….they have left Comcast in the dust.
They simply will not get back to me despite numerous requests. They keep sending the Exact same cookie cutter e-mail that does not help and trying to collect $1.07. Shapiro must be hurting for coffee money although I don’t think we can buy coffee for a $1.00 anymore..
TB
Tammy B.
I have emailed The Daily Wire over a…
I have emailed The Daily Wire over a half dozen times and I get the same canned response? Seriously? If this is customer support, then it is a joke. We bought the subscription for our son for a Christmas gift. They eagerly took my money in November and I am still waiting on the subscription code. This is the worst customer service I have ever experienced. There is no phone number to call, you only received canned responses over and over with ZERO resolution. TRUST ME, DO NOT place an order with them.