Susan
Charged $400 dollars for an auto renewal of membership I didn't' know what due no notice
I signed up for a year .. never really used it past 2023 watching lady ballers and to get the walrus for my grandaughter.. I log in as I see an ad to sign up for $7 a month .. and think.. oh good deal ...and get asked to update my card.. which I kindly do and next thing I know I am charged 400.00 canadian dollars.. all I wanted to do was cancel my subscription and was enticed by the 7.00 a month charge.. and BOOM before I have a chance to breathe I am out 400 dollars...and when I went to talk to customer service as soon as I tell the bot its about a subscription .... I get automatically NO REFUNDS' .... I mean it was due october 18th this is November 2nd and at least I want to downgrade .. and so I try to talk to a human being .. he tells me to refer to the refund policy ... and then basically tells me I am out of luck and buh bye .. I am closing the chat .... Absolutely disgusting customer service I mean considering it was only 2 weeks and I have never logged in .. I checked my email as well and NO NOTICE that my membership was due or my credit card was out of date or that it was auto renewal ... I would have at least appreciated an offer to downgrade but once they get your money .. they don't care ... really disappointed.. I thought DW was a place of integrity .... boy was I wrong .. everyone can make a mistake and this one cost me $400 dollars?????? I am canadian so its waaay more than they advertise.. Never realized they profit off of people's nativity ... So word to the wise .. don't use this service... it will cost you dearly and NOTHING is worth 400 dollars a year for ANY channel ... .especially not this one .. I was just getting all I needed off of youtube .. absolutely disgusting


