Dagne DoverReviews of dagnedover.com

I received a backpack as a gift last Christmas and it ripped in less than a year!! I have only used it a few times and I am very careful with it. I noticed a tear/ some holes on it and I was so surprised since i do not throw my backpack around and only used it a few times. I am very disappointed that i found a hole in it and it teared so easily and quickly- in less than a year and I only use it a few times a month. Dagne Dover is also very hard to reach because different time zone and when we emailed the photo of the snag/rip, they refused to give us a refund or replacement because it was “cosmetic”. However I would not want to wear it again with a hole/rip on it in case it gets bigger or it’s raining and my stuff gets wet. So disappointed that this is an expensive backpack for it to break so easily and to not have good customer service or resolution to this issue. It ripped in less than a year and I don’t even use it much!!!

The quality is subpar. We got the Indi medium in Camel and even plain water stains it. Washing doesn't really get it off. Space is a bit tight inside the bag too and it barely fits the items that come with it. My husband was annoyed with it but we stuck it out anyway because its stylish. The kicker was when we lost the changing pad during our travels. I wrote to customer service and they said they don't offer replacements and wanted me to buy a much larger changing pad for $60 (I paid $190 for the bag so they want me to spend 30% of that cost on a pad). The mini pad barely fit in there so to ask me to buy a bigger one was strange. I've lost Skip Hop changing pads in the past and the company has sent replacement pads for free. Much better customer service and quality compared to this cheaply made non-sense. I'd skip it.

I purchased the Wade Diaper bag as a gift to my self with a gift card from Nordstrom, after about 10 days of using the bag the insert on shoulder strap started coming out. I contacted Dagne Dover customer care team and they indicated that I would need a receipt to move forward with replacement process, I threw the receipt away and because I purchased with a gift card I don't have record of purchase date. They aren't willing to replace the bag and I haven't even had it for a year. so upsetting that the company wont stand behind their product. Never purchasing from them again.

Great. I bought a fanny pack, love it and am waiting on a medium backpack for upcoming overseas travel. Thoughtful design and recycled plastic utilisation. Very happy. Expensive buying from here in Australia shipping from USA.

Short shipment even though it was international, taxes were pre-paid, everything went smooth! Great tote bag for trips to the beach and everyday fitness/yoga.

I ordered 1 large toiletry bag and 2 Landon Carryall Extra Large bags on Nov. 6, 2022. On Dec. 2, I received 5 very small bags in a very large box. I didn't receive a single item I ordered. My packing slip was for the items I ordered (and was charged for), and not for the items I received (much lower value). This suggests factory theft. The customer service phone number says, "We can't take your call now. Call back later." I called during the hours of service listed on their website. I sent a note which they said they'll try to respond within 48 hours, not counting weekends. Now what? They made a mistake (?) and now I'm stuck spinning my wheels. They've charged my credit card and I don't have the items I ordered and I can't reach them. Be careful.