Dagne DoverReviews of dagnedover.com

I purchased the Daily Tote in Pinto, Large in April 2024, and within a year it started becoming bent/mishapen near one of the handles and after 2 years, every corner of the bag was torn and delaminated. I had also purchased the 3-year Extend warranty and my claim was denied because they don't cover "cosmetic wear and tear." I wish I could share the pictures of this bag. It is literally called a "daily tote" and it can not withstand daily use. Terrible quality.

Very disappointing quality and warranty support for a premium-priced bag I purchased a Dagne Dover backpack on 12/21/24, and after very light use, the zipper completely came apart and failed. This was not a heavily used bag, it was not abused, and the rest of the backpack is still in good condition. The failure is isolated to the zipper, which makes it feel like a clear quality or manufacturing issue. For the price point, I expected this backpack to last far longer than just over a year. A zipper completely failing on a premium bag that has barely been used is extremely disappointing. I contacted Dagne Dover hoping they would stand behind their product, especially since this is the kind of issue that should not happen on an expensive backpack. Their response was that the purchase was outside the warranty window, so they would not repair or replace it. Instead, they offered a 30% discount toward buying another bag. That is frustrating because I do not want a discount on another expensive product when the first one failed prematurely. I wanted the company to stand behind the quality of the item I already purchased. I liked the design of the bag, but based on this experience, I cannot recommend Dagne Dover. A premium brand should offer premium durability and better customer support when a lightly used product fails this badly.

I have had two products purchased from them be defective and they would not replace. I won't be buying another product and would not recommend.

Received a large Dagne Dover Indi Neoprene diaper bag as a gift. Less than 2 years into having it the ties on the zippers have broken, the metal piece used to adjust one of the straps broke. For the price point I would expect better customer service and better product quality. I would not recommend their bags fue to the poor quality.

I purchased a jewelry case and it arrived with a large noticeable stain on the top of it. It was clear it left their facility this way, so quality control appears to need work. After a week and trying to contact the company via email and instagram, I have gotten no response to resolve this issue and am forced to file a chargeback with my bank. It's not cool to ignore your customers. This company needs serious work on QC and customer service. I will not be purchasing again.

I bought the Tokyo bag in stone a couple weeks ago and after the first use the handles started peeling. The locks are cheap plastic and constantly come undone while wearing the bag. I was really excited about the design but it is crazy low quality especially for the $325 price. I contacted customer support twice and have not heard back. Terrible experience and overpriced, low quality product with poorly thought out design. I will not be shopping there again.

DO NOT BUY the Oyster Neoprene color. Despite the picture showing a nicely consistent creamy color, the actual product is a complete mismatch. The fabric and the metal parts are in two different color tones.

I received a backpack as a gift last Christmas and it ripped in less than a year!! I have only used it a few times and I am very careful with it. I noticed a tear/ some holes on it and I was so surprised since i do not throw my backpack around and only used it a few times. I am very disappointed that i found a hole in it and it teared so easily and quickly- in less than a year and I only use it a few times a month. Dagne Dover is also very hard to reach because different time zone and when we emailed the photo of the snag/rip, they refused to give us a refund or replacement because it was “cosmetic”. However I would not want to wear it again with a hole/rip on it in case it gets bigger or it’s raining and my stuff gets wet. So disappointed that this is an expensive backpack for it to break so easily and to not have good customer service or resolution to this issue. It ripped in less than a year and I don’t even use it much!!!