CysterWigs - Wigs for women. Specializing in wigs for women with Polycystic Ovary Syndrome (PCOS). We are also huge supporters of the LGBT community.
CysterWigs (cysterwigs.com) has 353 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Sales Xialli T.
I have ordered two wigs for a photoshoot, from their own lines, Bardot and Ambrose. I love the cut, style, and color. While I only intended to wear them for the shoot, they are so comfortable that I wore one of them for a night out, which I usually can't with other wigs - they just bother me after some time. I am super happy with my purchase!
Amy C.
Beautiful wig and quick shipping!
Response from CysterWigsMay 30, 2021
Cayenne with Ginger Root is a fun color and we hope you enjoy the wig. Thanks for your kind words, and for taking time to leave this review, Amy!
marylin M.
So, please don’t shop here! Take our advice. The owners are very Sketchy. they will drop your very life, on cc reality tv. She made a video about me and showed (with my name blurred out and edited) and called out how very, very much I had shopped with her. It was bizarre and she got her minion of ladies on me too. I had Suicidal ideation from all of her friends making mean jokes about me, and publicly I Hated her for a long time after what she did to me. Now I just feel sorry for her. She doesn’t seem happy.
Toni L.
Over the years I have given this store well over $3000.00 and they have treated me like poop. I got better customer service from my garbage company. When I asked to use my rewards points (I had a $20 coupon) for a $500 purchase that included a discount wig I got an email not from the owner but from her partner that I am sure was supposed to be intimidating but was instead flippant and rude. I found out that Reward Points can not be used for 'discounted purchases' only for accessories. " If being able to use rewards along with discounted purchases is a requirement for you in a wig store, we haven't fit your bill in the past and likely won't in the future. Happy shopping for you, Toni!" Well Blysterwigs, welcome to the internet. Go to any web store and put in a promo code and get a discount. I can use my points and rewards at Vogue wigs and other wig stores on any purchases without hassles. Only at Blysterwigs do I get pushback. They keep changing their policy on exchanges. Originally you could exchange a wig for another wig without a restocking fee. Suddenly there is a new policy but who knew? I purchased a wig and did not like the color, I let them know I was returning it for another wig the same one but a different color. In the past I was able to do that without a restocking fee. This time, I received a 'gift card' of $39 which is less than half of the purchase price of the wig (shipping is an outrageous $11.00 when most companies are free). When I complained I then got a 'refund' of $20.00. I am stuck with a $39 gift card which will not equal much when I have to pay $11 for shipping. Her older videos had some good information on color but she does disparage other companies and that is bad karma. Her new wigs are okay but way overpriced when you tally in the shipping and return policy. I can get good information from Taz on Youtube and there are some other great wig companies out there that don't soak you and are honest. Buyer Beware
K G.
Heather is continually claiming to be a victim.She doesn’t want to return your money if you return a wig. She has 3 better business complaints against her, all for refusing to honor her return policy. Heather will claim to change her policies AFTER you made a purchase during a prior policy. She makes horrible rambling videos disparaging her customers, former employees , competing wig companies and wig manufacturers. Heather is paranoid claiming everyone is plotting against her, and stealing her “wig secrets”. She sent me this email let me know she wanted her customers to follow return timelines as per policy but she will not- ( once again looking to screw people over if they make a return) Heather is a disturbed woman (check out her rambling videos one of the worst is one where she rakes over a former employee for quitting titled -something about finally speaking out about Taz. (extremely disturbing, documenting Heather’s narcissistic behavior towards others) I have only email and online experience with Heather. I can provide emails, BBB reports and YouTube videos supporting my statements to be factual.
Denim W.
the owner is a psychotic narcissist. she made a defamatory video about me and refuses to take it down or admit the truth. oh, and she tried to steal money from me. buy from a SANE and trusted online retailer.
Response from CysterWigsAug 20, 2021
We've never referred to you, or any other customer, with personally identifiable information in any video. I will note that your last purchase from us was in the first half of 2014. While our policies have changed several times since then, like most retailers, we would find it unethical to recirculate wigs in which consumers have smoked cigarettes. We would also consider it unethical to sell wigs that had had their caps stretched out due to extended wear by someone who did not fit in the wig in question. Not only did you do that to attempt to return wigs in said condition, but other online wig retailers have complained about the same behavior on your part. The "theft" to which you refer was our refusal to accept a return that was stretched well outside of design specifications and reeked of cigarettes. We stand by that decision, as we cannot think of any ethical way to accept returns in that state.
Siobhan M.
I've been shopping with Cysterwigs for many years now and have purchased more than a few wigs. The customer service that I have recieved over the years has been exemplary in every possible way. I've only had to return a single wig and that particular transaction went smoothly and was completed quickly. Would I shop with this company again? Oh yes, whenever possible.
sue
I am shocked by how unprofessional the owner is. The whole company is this way. They change policies after you have already ordered under the old policy, the owner, Heather, posts such silly and unprofessional reviews where she laughs like a hyena, and most of all, she complains about her customers in the most unprofessional way. If you can't handle business, you should not be in business. She's just plain childish. And please, stop posting those embarrassing videos related to your weight problems. If you want to be a CEO of a hair company, have someone else do the reviews who know how to act professional in their reviews. Learn how to be a professional!
Response from CysterWigsMay 1, 2020
We understand that we aren't going to be everyone's cup of tea and we know that not everyone we run into on the net is going to like us. If you want a large, corporate, wig retailer to buy from then there are several options. We certainly understand your going in a different direction. We would like to note for anyone who might view this that while policies do change, of course your order is governed by the policies in place at the time of your order. We advised the community of the changes to our policy you reference in multiple emails over the period of several weeks. We can't, don't, and wouldn't, retroactively apply a new policy to an old order. That would be silly, and illegal to boot.
