They closed shop and stopped selling name brand wigs. They haven't been in business since 2021-ish. I don't understand why people still feel compelled to go to Trustpilot to give fictitious negative reviews that personally attack the owner well after the store closed. I was a customer back when they were in business and loved the experience. Look at all the 4 and 5 star reviews before they closed. I am not alone when I say that I miss this store. I miss their wigs. And, yes, I miss Heather (the owner), her bubbly personality, and her enthusiasm for showcasing the wigs. I wish she would make videos again. I can see why she probably decided it wasn't worth the trouble of dealing with the toxic Karen elements of the wig fandom on YouTube. I've never left a TP review before. However, I miss this store and thought it deserved to be stated. Heather and the folks at CysterWigs (particularly Nigel) were always very nice and easy to work with. Sigh. It's a moot point now that they're gone. I miss their fun original wig styles and colors too!
LD
Lacey D.
Comfortable, beautiful and affordable, what’s not to love?
I have reached a point in my hair loss, where I can no longer deny or hide it well. Prior to this year I had never worn a wig except for fun. When it came time to purchase a wig it seemed overwhelming. I asked a friend for her guidance, as she’s been a wig wearer since the late 90’s and she was able to help me some. I took to the web, this is where I found Heather’s videos, Cyster Wigs and Hair Kitty Kitty. There was a wealth of knowledge on the website for CysterWigs and beyond that, after I learned more about them, I decided this is where I wanted to spend my money. I started out by ordering an Irregular Bardot, and this was a huge help to me. I wasn’t terrified of ruining a pricey high quality wig, while I acclimated to wearing one. It also gave me a chance to actually see how CysterWigs Limited Collection felt on my head. It didn’t take long for me to realize that these comfort caps were where it’s at. The fibers felt great to the touch and I found myself running my fingers through them quite a bit. I ordered myself a couple more after my initial purchase and I love each of them. I’m definitely going to be hooked on CysterWigs L. C. for as long as they’re around and available; which I hope is for a very long time. I recently had a need to reach out to the customer help desk. Customer care department did not disappoint and they far exceeded my expectations. They responded promptly and they sorted out the issue with the same urgency for satisfaction. I didn’t feel like I was a burden for having reached out and that was a relief. It felt like they knew exactly what I am going through, and that’s because they do! I love how all the information you need can be found all in one place. I adore the fact all of the photos showcasing the wigs and toppers are being shot without all of the things one typically sees when looking for wigs online; such as a professional hair and makeup stylist, high end cameras and lighting. Seeing these products photographed in a way that we, the clients, are most likely to be photographed by, a smartphone camera or the like, is refreshing. If you haven’t given Cyster Wigs a try yet, I wholeheartedly recommend them. They really are super comfortable and great for newcomers and veterans alike.
AG
Aggie
Beautiful products and best customer service!!!
If you need a wig, or two, or three for that matter, this company truly is the best. They have their own product lines, and also sell the most loved and known brands. They sell authentic products. They offer discounts, customer rewards, and returns are hustle-free. They also price-match. It's an awesome feature. Plus, they deliver fast! Their customer service is outstanding; They reply to messages within the same day. When I placed an order once and forgot to use my rewards and gift cards, I sent them an email and they cancelled the order for me with no questions. Then I was able to place the order with all my perks. It's hard to find a legitimate wig company online but this one offers you great products and peace of mind.
Response from CysterWigsDec 10, 2021
Thanks for your kind words, and I'll let the folks who helped you know that they were praised. -- John @ CW
SX
Sales Xialli T.
I have ordered two wigs for a…
I have ordered two wigs for a photoshoot, from their own lines, Bardot and Ambrose. I love the cut, style, and color. While I only intended to wear them for the shoot, they are so comfortable that I wore one of them for a night out, which I usually can't with other wigs - they just bother me after some time. I am super happy with my purchase!
AC
Amy C.
Beautiful wig and quick shipping!
Beautiful wig and quick shipping!
Response from CysterWigsMay 30, 2021
Cayenne with Ginger Root is a fun color and we hope you enjoy the wig.
Thanks for your kind words, and for taking time to leave this review, Amy!
SM
Siobhan M.
Customer for Life
I've been shopping with Cysterwigs for many years now and have purchased more than a few wigs. The customer service that I have recieved over the years has been exemplary in every possible way.
I've only had to return a single wig and that particular transaction went smoothly and was completed quickly.
Would I shop with this company again? Oh yes, whenever possible.
JO
Joan
The most personal !
I will try to buy all my wigs from Heather from now on! I received my Maximum Impact by Raquel Welch in Shaded biscuit , just stunning as usual. Love RW wigs! My box came wrapped in Christmas paper and a sweet pug Christmas card was included! It is the sweet special touches that make CysterWigs stand out! Thank you Heather and staff for your excellent work!
RF
Rae F.
Winner Petite
Ordered Winner Petite by RW in Shaded Chestnut this time around and I'm so happy I did because it is a wonderful wig! The petite cap is a perfect fit for me I don't feel like I'm wearing a wig at all. I work in a bakery and need something that holds up to the commercial walk-in ovens and this one does! I now own two with another one on the way. Winner is absolutely a winner!
Response from CysterWigsOct 10, 2019
I am so happy to hear that Winner worked out for you!
It's a great feeling when you find "the one".
Have a lovely hair day!
-Bridgett<3