CysterWigsReviews of cysterwigs.com

SCAM FRAUD THIEVES. I ordered four wigs in June and immediately returned them since they did not work for me. I waited for my refund and finally received an email from Nigel on July 25, 2024. He said there were some issues with my refund but none of my banking or contact information had been changed, so I don’t know what the issue was. After multiple replies to his email and receiving no response, I have filed a complaint with my fraud department at my credit card company. BTW, NONE of their contact info works- no replies to customer service emails and when I dial their phone number, I’m asked to give a security code??? I am out $309.78 and I’m completely done with this company. Going back to wigoutlet.com and never looking back.

I was once a regular and satisfied customer of CysterWigs.com, aka, HairKittyKitty.com for about 5 years--that is, until November, 2023. It was during the site's "Black Friday Sale," when I purchased several wigs, and was shipped the wrong wig instead of one I originally ordered. I immediately contacted CW/HKK via their customer service email and phone number to try to get the problem resolved, but their "Customer Service" is non-existent. The business, if it even deserves to be considered a "business," apparently has no working telephone number and is poorly-managed, at best. After a frustrated month of NOT being able to get ANY assistance from CW/HKK, I filed a formal complaint with both the Attorney General of Georgia's Consumer Protection Division and the BBB of Northern Georgia. Unfortunately, for the Attorney General of Georgia's CPD, my complaint did not meet their criteria for further investigation into CW/HKK's business practices. As for the BBB, since CW/HKK is not accredited with their organization, the most they could do for me was to send a letter directly to their business address and inform them of my issue. Naturally--since "the lights are on, but nobody's home" in regards to how CW/HKK manages their business--they did not bother to respond to either the BBB, or me! I then contacted my credit card company, and they refunded the cost of the wig that I did not actually receive. I thought I could finally put all of this to rest, but . . . WAIT! THERE'S MORE! In May, 2024, out-of-the blue I receive an email from none other than CysterWigs/Hair Kitty Kitty that they were finally going to ship the correct wig to me--after the nearly-six months of unnecessary hell that they put me through. Really? No.Thank.You. Besides, I had technically already received the money back for this purchase via my credit card. Once I did receive this unexpected package, I immediately REFUSED it and had it sent back to CysterWigs/Hair Kitty Kitty. I'm done!

All info, address emails & ph # all incorrect, no way to reach this company. Sent wrong wig, attempted to notify their "customer service" via email &/or phone ALL info was wrong. Buyer beware.

I ordered a wig Sept. 22nd. It arrived the 28th but the color was too light and the cap came to a point at the crown. It was returned appropriately, by UPS on Oct. 6th to the address provided. The website showed it as returned and that a refund was due, but I never received it. When I tried to contact customer service, I got voicemail and no call back. After that, the phone was never answered. I emailed and got a reply from Nigel, affirming the delivery pic was of their doorstep. He assured me he was processing my refund immediately. That was Nov. 7th and, despite multiple requests, I still don't have my refund, and I believe that is by intent. We all want a more natural looking, affordable wig, but I advise that you keep looking elsewhere. That is, unless you like losing your money.

So, please don’t shop here! Take our advice. The owners are very Sketchy. they will drop your very life, on cc reality tv. She made a video about me and showed (with my name blurred out and edited) and called out how very, very much I had shopped with her. It was bizarre and she got her minion of ladies on me too. I had Suicidal ideation from all of her friends making mean jokes about me, and publicly I Hated her for a long time after what she did to me. Now I just feel sorry for her. She doesn’t seem happy.

Over the years I have given this store well over $3000.00 and they have treated me like poop. I got better customer service from my garbage company. When I asked to use my rewards points (I had a $20 coupon) for a $500 purchase that included a discount wig I got an email not from the owner but from her partner that I am sure was supposed to be intimidating but was instead flippant and rude. I found out that Reward Points can not be used for 'discounted purchases' only for accessories.  " If being able to use rewards along with discounted purchases is a requirement for you in a wig store, we haven't fit your bill in the past and likely won't in the future. Happy shopping for you, Toni!" Well Blysterwigs, welcome to the internet. Go to any web store and put in a promo code and get a discount.  I can use my points and rewards at Vogue wigs and other wig stores on any purchases without hassles.  Only at Blysterwigs do I get pushback.   They keep changing their policy on exchanges.  Originally you could exchange a wig for another wig without a restocking fee.  Suddenly there is a new policy but who knew?  I purchased a wig and did not like the color, I let them know I was returning it for another wig the same one but a different color.  In the past I was able to do that without a restocking fee.  This time, I received a 'gift card' of $39 which is less than half of the purchase price of the wig (shipping is an outrageous $11.00 when most companies are free).  When I complained I then got a 'refund' of $20.00.  I am stuck with a $39 gift card which will not equal much when I have to pay $11 for shipping.   Her older videos had some good information on color  but she does disparage other companies and that is bad karma.  Her new wigs are okay but way overpriced when you tally in the shipping and return policy.   I can get good information from Taz on Youtube and there are some other great wig companies out there that don't soak you and are honest.   Buyer Beware

Heather is continually claiming to be a victim.She doesn’t want to return your money if you return a wig. She has 3 better business complaints against her, all for refusing to honor her return policy. Heather will claim to change her policies AFTER you made a purchase during a prior policy. She makes horrible rambling videos disparaging her customers, former employees , competing wig companies and wig manufacturers. Heather is paranoid claiming everyone is plotting against her, and stealing her “wig secrets”. She sent me this email let me know she wanted her customers to follow return timelines as per policy but she will not- ( once again looking to screw people over if they make a return) Heather is a disturbed woman (check out her rambling videos one of the worst is one where she rakes over a former employee for quitting titled -something about finally speaking out about Taz. (extremely disturbing, documenting Heather’s narcissistic behavior towards others) I have only email and online experience with Heather. I can provide emails, BBB reports and YouTube videos supporting my statements to be factual.

the owner is a psychotic narcissist. she made a defamatory video about me and refuses to take it down or admit the truth. oh, and she tried to steal money from me. buy from a SANE and trusted online retailer.