Cvs PharmacyReviews of cvs-pharmacy.com

Was a customer 5yrs. All info. Legitimate and approved yet now told to go to another pharmacy..no fill rx ..THIS CVS CHANGES..PHARMACISTS. ROTATION WHICH CAUSES PROBLEMS. CVS NEEDS TO. WAKE UP!!!!

The actual pharmacist, Standly Assanga, one of the most rude people I have ever encountered in customer service. I went in there yesterday to get a prescription, he was on the phone. Another person was at the drive through and a third person decided they were going on break. He stayed on the phone for a long time. I mean, this was beyond excessive. He finally decided to call for help, but there was no one to help him. Instead of putting the phone down, please hold? , for the people that actually walked in, he just ignored me and a lady standing behind me. I walked out, saying nothing to anyone. So today, the next day, I went in there. Same dude - Standly Assanga - he looked at me and I asked if he was going to make me wait 10 minutes again. He had nothing to say, so I directly asked him if he was going to apologize for the lengthy delay? Nothing again. He just stared at me and then demanded my ID. I got that out and still asking him about an apology and his demeanor the day before? I eventually said, yes, you don't care. This is just a job, not a career. Taking care of people is not your purpose here. You .... don't.....care. At the end of this, he said "I wish I had a camera to record all of this". I pointed at a dozen or so cameras on the ceiling. None of those record the voice, he replied. Ok, I'll bite: what is it that made you say that and act the way you are acting today? He replied that I came in with a foul attitude. No, I replied, I came in asking you about yesterday and that was still fresh on my mind. If i''m going to be treated the same way today, I'm leaving without my prescription and I"ll have it put in at Walgreens or Walmart, or maybe Kroger's. Oh yes, my co-manager (MY co-manager?) came up to me and we had a discussion about this after you called. The man is obnoxiously rude, curt and even denigrating towards CVS customers. I mean, how did this dude even make it into this position? It was a big joke to him. If you want to be treated with respect, go to Walmart. They don't treat you that way and the only reason I was - and emphasize was - is because it's a bit easier to get in and out of than walmart. Or perhaps I can try Walgreens. All I can say is they lost a customer today. Editing: Look at the average stars for this place. 2.5! I would guess that management and corporate have already heard about this from other customers before and obviously have done nothing about this man. The customer is always wrong...

My son got a prescription filled at CVS for a controlled substance on June 12 with a 30-day supply. The Dr. called in a refill 2 weeks ago to be filled on July 11. I called today (July 10) to verify that they had the drug, not really expecting any issues although there were issues with the first prescription being 5 pills short when I got home with it. Thankfully I called BECAUSE 1. they don't have the drug on hand although they've had the script for several days, 2. (I was told) Their "system" will order it tomorrow on the 11th (the day the Dr. had said we could pick it up) ONLY IF I call them back in the morning and tell them to fill the script. Calling today apparently wasn't enough. 3. They can order it tomorrow (after I call again) and it'll be available Friday afternoon (July 12) after 5:00. He's supposed to take it Friday morning. This is a drug that timing is everything. It would be entirely too logical for their "system" to place the order the day before without the customer having to call to tell them to order the drug that the Dr. has already ordered AND to have the drug available for the patient to pick up in time to take the medication when they are supposed to take it. To disrupt a patient's prescribed medication schedule like this adds unnecessary stress and is also very unethical in my opinion. One day may not be a big deal to CVS but I can guarantee you that it'd be a big deal to them if it was their family. I have no doubt that between CVS and the government that tries to control our every move, to them it's perfectly logical. I plan to NEVER step foot back into a CVS!! And I will share my experience frequently to save others the misery that I've experienced.

They wont take phone calls. The recording says they will call you back in a couple hours and they didnt. So I had to drive to the store to find out what they said earlier (when I was there) was wrong. So no or very poor Communication. I am changing pharmacy's.

Went to cvs on 733 s irby street florence s.c. 10/3/2023 to refill my meds. After waiting behind 2 cars in line for over 30 minute.we come to the window and were greeted with a big frown and and an crappy attitude as big as texas.she ask the birthday and name my husband gave her the birth date.and let her know we had two prescriptions . Gave her the name she preedee to tell us that we only have test strips . She was told that we did not have test straps. She proceeds to inform us that that we never had any prescriptions for the meds we told her we were there to pick up. i said yes we do, she said well you did not get those here along with sucking her teeth and being a jerk treating us like we were stupid. My husband ask her 3 times was she sure she had she right name. she proceeded to tell us we only had test strips. I told my husband I don't use f ing test strips. She proceeds to say don't cuss me .I told her I was not cussing her. I tell him I don't use test strips..he again ask her to check the birthday again by this time he had clearly repeated that to her 3 times also .So she realized she had made a mistake.(you could tell by the look on her face. So he ask her so do you have it or not? Yeah we have it .instead of apologizing like a normal decent human being. She starts blaming my husband for giving her the wrong birthday. And saying how there was only 2 of them there and she could have called out like everyone else and we needed to be nice to her and it was not ready yet and we could just come back in 20 mins if we wanted it. (She decided to punish us because of her mistake) Now mind you I had a text over 2 hrs before that it was ready for pick up. We drove 35 miles to get those meds and sat in line over 35 mins already. Never again I changed pharmacys. Boycott this sorry excuse of a bussiness.

The CVS location on Clague Road in North Olmsted, Ohio has no patience for customers. 1. If you dare go to check out and don’t have your CVS card ready or worse…..ask them to look it up for you…their morning employees will get very upset with you. 2. The Pharmacy has no patience for the elderly. They will stand behind the counter and yell if someone is hard of hearing. They will tap and bang on the counters to get a customer’s attention. I have brought my concerns up to the store managers attention regarding these issues and they go in one ear and right out of the other. The manager can’t even stop stocking shelves to look at you while you are talking. One day…..they will all be elderly too. We will see how they like karma.

Cvs Carepass...Called to cancel this mess, they say they can't because a hold is on the account..Change the payment method acct still on hold and they are still billing the old payment...Just stupid nobody can cancel this mess!

I have been unable to receive non-childproof caps with their mail order - after multiple requests. I am a senior citizen with one arm. It's back to a local pharmacy who is responsive to my needs for me.