Cvs PharmacyReviews of cvs-pharmacy.com

CVS has recently changed to a fully AI answering system that will not even give you the option to talk to a person. If you have any concern other than a straight forward refill, good luck. You can leave a voicemail and just hope they get back to you. Called multiple times in a day to never hear back.

CVS breached my HIPPA rights by contacting a physician I had never seen to refill my prescriptions. I have reported them to state regulators and to corporate. Horrible!!!!

I’ve relied on CVS for my prescriptions, but this recent experience was shocking. The app said I needed pre-authorization, but my doctor confirmed there wasn’t any issue. When I called the pharmacy, they didn’t clarify why my medication wasn’t refilled—they said I had a 90-day last time and only a 30-day on file. I asked for the 30 days, but the conversation escalated. The pharmacist, Alan, hung up on me. When I arrived in person, he called the cops claiming I was threatening, which I wasn’t. I was told to take my prescriptions elsewhere. This was distressing, and I’m deeply disappointed by this treatment.

They are every month pretty much out of morphine pills they have messed up my entire pain management this time they are delayed 12 days they offer no help calling Coro is a waste of time this is the CVS pharmacy on Havana in Aurora Colorado never would I recommend this pharmacy to anyone they are also rude and condescending the Manager didn’t listen to my concerns about withdrawal potential because of them all he did John just talked over me

This refers to the cvs pharmacy on Shattuck Ave in North Berkeley, CA Dropped off a prescription refill today, then picked it up later in the day . They couldn't find it, had to look forever all over the place until they finally found it filed under the wrong letter. But that wasn't the worst of it. When I came home and opened they envelop I saw that they filled the wrong prescription - some previous prescription that I no longer want and need that had a similar name. I checked the paper/refill I dropped off, and it was the right one. Now I have to go back and sort it out with them, get my co-pay back, get the right one, etc. These people need to learn how to read, apparently. What sloppy service, and very irresponsible giving people the wrong stuff. Someone might not realize it and be harmed.

I cannot fill prescriptions with you anymore. My family fills over $40,000 in prescriptions a month. This whole leave a message and you call back when it’s good for you causes me to miss other phone calls, answering your elusive phone calls while I’m driving, redoing my whole day’s schedule according to needing to sit around and wait an hour for a return call. I have had to drive over to cvs to get answers to my questions bc it’s faster than calling. That’s ridiculous. If you can’t answer the phone and answer my questions you don’t care about my business. I hope people just give you all this feedback and switch to Walgreens where they answer the phone or Amazon. I would give you zero stars with this leave a message system. I have been trying it with a couple prescriptions here and there over the last couple months but I typically pick up prescriptions twice a week and I cannot be wasting that much time. I started calling at 8am and finally got a call back at 9:33. It’s atrocious. This took less than 60 seconds at Walgreens.

Disclaimer: I have no receipt yet and thus no photo but this JUST HAPPENED: $$$$$$ Ever leave a voice message at CVS (for the pharmacy)? No lie: Your phone-voice message to cvs pharmacy isn't *yours*! That's to say, OUR actual messages are no longer are sent to cvs INTACT, but are reinterpreted by machine, THEN sent... To wit: $ I just got a call back from CVS pharm asking me what I called about. I was SHOCKED to find out what the pharmacist told me: Artificial Intelligence (AI) restates all calls in "it's" own thoughts and words... so OUR messages are heretofore NEVER received as sent OR in our voices! W T H ?! $ The system knew I had called, but botched the message so bad the pharmacist didn't even know what I was calling about - ie: didn't know the medication or details surrounding it. I had to repeat it all to him. What if I hadn't been available to chat? What if I was in the hospital? Ad-Infinitum.. This is PATHETIC! $ This is a serious and potentially LETHAL turn of events at CVS proper and I can envision many lawsuits coming from their use of such a tainted e-service! How sad and pathetic. $ I have had constant reoccurring issues/problems with cvs and this just takes the cake. It is such a threat to reality and safety as to be literally unbelievable! $ Every month they do more to discourage me from continuing to be a customer. After 25 years I am fed up with their inability: to keep records, follow orders, process the most current meds, input or maintain or keep med related notes in their "system", record or keep client instructions, refill meds properly or on time, remember to refill meds.... the list is atrocious just keeps growing. I no longer trust cvs as a pharmacy related company.

I've been using CVS for many years now UNTIL I got the Pharmacist from Middle East. My doctor has slowly increased the MG's from 20 to 40. The last of which was called in. He asked me in an aggravated tone.." Do you want 20's, 30's, or 40's. The last script was called in for the 40's. Common sense would tell you what the doctor was doing. I didn't know it was going to be a multiple choice.