CutsclothingReviews of cutsclothing.com

I'm writing this review mostly for the customer service, which was top notch. The rep I worked with, Ivan, went above and beyond to accommodate my requests. I will certainly shop with Cuts again based on this experience.

I needed to make an exchange and my customer service Rep. Ivan, was very committed to helping me. I myself made some errors and Ivan was supportive and understanding. after a long back and forth, I was able to exchange my item to my sons satisfaction. Thank You Ivan for your patience and help

Worst experience ordering online from a store. Customer service doesn’t respond. Clothing takes weeks to receive even if you pay for expedited shipping. Still waiting on my first order to even arrive.

The company did not ship products on time due to a trip I had. But the company honored the mistake and provided me the credit of refund. I rated four stars due to the quickness of refund. Thanks

I ordered two AO Curve-Hem Tees and one AO Polo from Cuts Clothing. Overall, I’m happy with the shirts. The material feels like good quality, and after trying them on, the fit was pretty solid. That said, the fit is definitely more on the fitted side. If you’re a bigger guy or prefer a little more room, you may want to size up. The size I ordered worked for me, but I honestly would not have minded if it were just a little looser. My only real issue was the shipping time. It took over three weeks for my order to arrive. To be fair, I don’t think this was really Cuts’ fault. From the tracking information, it looked like they shipped it out quickly through UPS. The issue seemed to start once UPS handed it off to the USPS. In my experience, whenever the USPS gets involved with deliveries to Hawaii, things seem to get stuck once they hit California. I reached out to Cuts, and Alejandro (customer service) checked on the order for me. Ironically, by the time he looked into it, the package had arrived. I explained the issue with the shipping delay, and he refunded the shipping cost to Hawaii, which was a nice gesture and good customer service. Overall, I like the quality of the clothing and appreciated the way Cuts handled the shipping issue. I’d order again, but I’d definitely keep the fitted sizing and possible shipping delays in mind.

I saw the ads on Ig so I went online and ordered a pair of pants and a shirt- they arrived in good order however they did not fit- i left the next morning for a vacation. when i came back i tried to return them and their portal had issues so that cost a couple of days. once I got my request answered they said it was outside their return policy-which is was by a couple of days. The customer service team stepped up and made the situation right- Great company- I would aorder again

The two shirts that I ordered were great quality and my son loved his. I needed to make an exchange, and Ivan was so helpful in facilitating that.

I had a few issues that arose from a misunderstanding of how a store credit was applied to an order when a return was processed and when a product was returned with damage that I was not aware of before I sent it back and Ivan and Heidi were incredible in helping me - they went above and beyond to make sure I was satisfied. I was very impressed.