CustomgenieReviews of customgenie.com

Response from CustomgenieJul 8, 2026

Hi Holly, thank you so much for taking the time to share this feedback with us — comments like yours are highly appreciated and help us keep improving. We hear you on the badge preview and the ability to add names/titles without starting over, and we're actively working on making the ordering experience better. Someone from our customer service team will be reaching out to help improve your experience on the website. Thanks again for helping us grow!

Response from CustomgenieJul 8, 2026

Hi Andrea, Thank you so much for taking the time to share this with us! Glad the ordering process was quick and easy for you. Looking forward to your next order!

Response from CustomgenieJul 7, 2026

Thanks so much for sharing this! Fast turnaround and an easy design process are exactly what we aim for at Custom Genie — We can't wait to work with you again!

Response from CustomgenieJul 7, 2026

Hi Kim, We're truly sorry to hear about your experience — this isn't the kind of service we want you to associate with us, and we appreciate you letting us know. We've already looked into your case, and someone from our Customer Service team will personally reach out to you very soon with a solution. Thank you for your patience and for giving us the chance to make this right.

Response from CustomgenieJul 6, 2026

Hello Dana, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concern about receiving a survey before your order was delivered, and we appreciate you bringing this to our attention. We'll take your comments into consideration as we continue working to improve our customer experience. We're also very sorry to hear that your stickers arrived damaged. A member of our Customer Service team will be reaching out to assist you and address your concerns. Thank you again for your feedback and for giving us the opportunity to make things right.

Response from CustomgenieJul 2, 2026

Hi Ro, Thank you for reaching out. We're happy to let you know that your order has been shipped on time and is on its way! A member of our Customer Service team will be reaching out shortly with your tracking number so you can follow its journey. We appreciate your patience!

Response from CustomgenieJul 1, 2026

Hi Gian! Thank you for taking the time to share your feedback — it really matters to us. While your order was processed and shipped within our standard production and shipping timeframes, we completely understand how frustrating it is when timing doesn't align with your needs, and that's why our Customer Service team will be in touch shortly to see how we can best support you. We appreciate your patience and hope to make your next experience a great one!

Response from CustomgenieJun 29, 2026

Hi Sebastian, We're sorry to hear about your concern and truly appreciate your patience. Great news — your order is on track and scheduled to ship today! A member of our Customer Service team will be reaching out shortly with all the details. Thank you for choosing Custom Genie!