Customgenie Reviews | Read Customer Reviews of customgenie.com

CustomgenieReviews of customgenie.com

3.6151 reviews
Print & Graphic Design

Customgenie

About Customgenie

Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.

Customgenie (customgenie.com) has 151 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: customgenie.com
Website: customgenie.com
Category: Print & Graphic Design
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Customgenie reviews

Showing 6 reviews with 3 stars · Clear filters

Tina H.
Sep 29, 2026
Please make more User Friendly
The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to Customgenie taking over for NBI. Would like to see the process become more user friendly.
Response from CustomgenieSep 30, 2026
Thank you for sharing your feedback Tina. We're sorry to hear the ordering process has been frustrating, especially with the Excel upload and the badge preview you were used to with NBI. Your input is very valuable as we continue improving the experience for our customers. We've reached out to you by email to learn more about your experience and help with any current or upcoming orders. We look forward to assisting you!
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Leslie W.
Sep 23, 2026
not happy with the name badges
The names on the badges looked faint and smaller than on the mockup. The logo was lower than it looked on the mockup. The plastic over the name badges felt a bit sticky like it wasn't fully cured.
Response from CustomgenieSep 24, 2026
Hi Leslie, Thank you for sharing your feedback, and we're sorry your name badges didn't turn out as expected. We want to make this right. Someone from our team will reach out to you directly so we can work together to resolve this.
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Doreen A.
Apr 16, 2026
Easy, but complicated
Ordering was easy! I simply uploaded our image and picked the sizes and it was good to go. The problem was the tracking. After 7 days, there was no update. I think there should be a record every time my order is touched. I am still waiting for an update and hoping it arrives on time.
Response from CustomgenieApr 20, 2026
Hey Doreen, Thanks so much for your feedback! We’re really glad to hear the ordering process felt easy and straightforward—that’s exactly what we aim for. Regarding the tracking, you’re absolutely right, and we appreciate you pointing that out. Our team has shared a personalized tracking update with you via email so you can stay informed every step of the way. We’re also currently working on improving tracking visibility across our new platform. Thanks again for choosing Custom Genie—we look forward to getting your order to you!
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Scoot
Apr 10, 2026
Poor print quality on stickers
The time and price were reasonable. Not happy with the product.
Response from CustomgenieApr 13, 2026
Hey Scoot, We apologize that the print quality didn't meet your expectations on the stickers. We're looking into this right now and our team will contact you directly to resolve this and get you what you need. We appreciate you sharing this with us.
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Ride With T.
Apr 9, 2026
It was a "Meh" experience.
It was a "Meh" experience. I wasn't crazy about the 4 stickers per sheet, especially since each of the graphic designs touched each other making cutting them apart less than easy. I also wasn't happy at all with the flimsy vinyl material. It was difficult to work with when trying to apply one of the stickers. If there is a light breeze they will flap around while you are trying to put it on the surface AND the material stretched a bit. This makes applying the sticker difficult in that you really have to work it to get all the creases and bubbles out. Meanwhile I ordered stickers from another company at the same time and the quality is much better. We'll see how long they last out in the weather.
Response from CustomgenieApr 9, 2026
Hello, Appreciate you taking the time to share this. This is exactly the kind of feedback we need. Sorry to hear the sheet layout and material made things harder than they should be. The designs touching and the vinyl feeling too light is not the experience we want you to have. Applying a sticker should be simple, not something you have to fight with. Keep an eye on your inbox for an email from our team!
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Kevin S.
Dec 11, 2025
I did not like that the writing on the…
I did not like that the writing on the pen was outlined in black. I had requested a white lettering. The black outline makes the business name and contact info difficult to read.
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