Customgenie Reviews | Read Customer Reviews of customgenie.com

CustomgenieReviews of customgenie.com

3.6151 reviews
Print & Graphic Design

Customgenie

About Customgenie

Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.

Customgenie (customgenie.com) has 151 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: customgenie.com
Website: customgenie.com
Category: Print & Graphic Design
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Customgenie reviews

151 approved reviews, newest moderated first

Tania L.
Sep 22, 2026
Excellent service
Excellent service, quick and easy.
Response from CustomgenieSep 24, 2026
Hi Tania, Thank you so much! We're glad your experience was quick and easy, and we look forward to helping with your next order.
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Adam
Sep 22, 2026
Sending survey before receiving product
I think it is silly to send a review before a customer even gets their product. I ordered one badge, they weigh about an ounce and you charged me 150% of the cost of the badge for shipping. I called in as I needed assistance, the person who I spoke with said he could not help - the software is limited.
Response from CustomgenieSep 24, 2026
Hi Adam, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you experienced with your order. We value hearing from our customers, as it helps us identify areas where we can do better. Your comments regarding the timing of our review request, shipping, and your experience with our support team have been shared with the appropriate teams for review. We appreciate your business and hope to have the opportunity to provide you with a better experience in the future.
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Shaney M.
Sep 18, 2026
I had issues with an order being wrong…
I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service at its finest. I will definitely be ordering again from yall. Thank you
Response from CustomgenieSep 24, 2026
Hi Shaney! Thank you for taking the time to share this! We're sorry about the printing issue, but we're so happy Rebecca was able to guide you through it and make things right. Your kind words mean a lot to her and to our whole team. We can't wait to help with your next order!
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Bob
Sep 10, 2026
Repeated Problems
Everything. I sure miss Name Badges International.
Response from CustomgenieSep 15, 2026
Hi Bob! Thank you for taking the time to share this feedback, and we're sorry to hear that your recent experience hasn't met the standard you were used to. We take concerns like this seriously and would really like the chance to understand what went wrong and make it right. Someone from our Customer Service team will contact you shortly to help resolve this.
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Lisa A.
Sep 9, 2026
Great customer service
Great customer service
Response from CustomgenieSep 10, 2026
Thank you for the great feedback Lisa! We're so glad you had a great experience with our customer service team. We look forward to working with you again!
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Shea S.
Sep 6, 2026
I reached out to Ollie to place my…
I reached out to Ollie to place my order. I signed into the account and paid. He had everything ready to go.
Response from CustomgenieSep 10, 2026
Hi Shea, Thank you so much for the kind words! We're glad the ordering process was quick and easy for you. We look forward to working with you again!
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Melissa F.
Sep 2, 2026
Terrible Customer Service.
Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I also did not receive a reply to my email inquiry regarding this issue. I have been using NBI for my company's name tags for years, but will not be ordering from Custom Genie again. Updated to add: A rep reached out with questions after I posted my initial review, seemingly in an effort to resolve my issue. I responded, but once again never heard back. The customer service I have received from World Emblem / Custom Genie is atrocious, and I would not recommend dealing with this company.
Response from CustomgenieSep 10, 2026
Hi Melissa, Thank you for taking the time to share this feedback. We're sorry to hear the badge wasn't correct and that the proof step didn't go as it should have — that's not the experience we want for a long-time customer. Our Customer Service team has reached out to you directly to make this right and get it resolved properly. We appreciate your patience and hope to have the chance to earn back your trust.
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Bradley
Sep 1, 2026
I never received my product and need a…
I never received my product and need a refund.
Response from CustomgenieSep 1, 2026
Hi Bradley, thank you for your feedback. We checked our records and confirmed that your order is on its way, a member of our customer service team will reach out to you shortly with more details, the tracking information, and to answer any questions you may have.
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