Customgenie Reviews | Read Customer Reviews of customgenie.com

CustomgenieReviews of customgenie.com

3.6151 reviews
Print & Graphic Design

Customgenie

About Customgenie

Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.

Customgenie (customgenie.com) has 151 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: customgenie.com
Website: customgenie.com
Category: Print & Graphic Design
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Customgenie reviews

151 approved reviews, newest moderated first

Dale B.
Apr 24, 2026
Excellent quality
Excellent stickers and delivery
Response from CustomgenieApr 27, 2026
Hey Dale, thanks for the feedback! We're really glad the stickers and delivery both came through for you. We can't wait to work with you again!
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Karen A.
Apr 23, 2026
Fast reponse
Fast reponse
Response from CustomgenieApr 23, 2026
Hi Karen, thanks for the feedback! We're committed to getting back to you quickly, and we're glad we delivered on that. We can't wait to work with you again!
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SN
Apr 22, 2026
Received product quickly.
Received product quickly.
Response from CustomgenieApr 22, 2026
Hi, thanks so much for the feedback! We're really glad we got your order to you quickly. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
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Carolyn
Apr 18, 2026
Ok product
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on one side than the other. They are not quite as solid, they feel lighter and almost hollow. The colors aren't as bright. Would have liked add'l font choices. But the service and shipping were fine, a little faster than before.
Response from CustomgenieApr 20, 2026
Hey Carolyn, Thanks so much for your feedback—we really appreciate you taking the time to share it. Your comments on the printing alignment and material quality are valuable to us, and we’re already looking into them. We’re glad to hear you had a great experience with our service and shipping. Your feedback helps us keep raising the bar. Thanks again for choosing Custom Genie!
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Michael M.
Apr 17, 2026
Turned out great
Turned out great! The product was above expectations!
Response from CustomgenieApr 20, 2026
Hey Michael, thanks so much for the feedback! We're really glad the product exceeded your expectations—that's awesome to hear. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
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Everett M.
Apr 17, 2026
Best. Stickers. Ever.
Everyone that has seen the stickers has been super happy. Will be ordering more and different designs in the future. New faithful customer.
Response from CustomgenieApr 17, 2026
Hey Everett, thanks so much for the feedback! We're absolutely thrilled that everyone loves the stickers—that means everything to us. We can't wait to help you with those new designs whenever you're ready. Thanks for becoming a loyal Custom Genie customer!
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Doreen A.
Apr 16, 2026
Easy, but complicated
Ordering was easy! I simply uploaded our image and picked the sizes and it was good to go. The problem was the tracking. After 7 days, there was no update. I think there should be a record every time my order is touched. I am still waiting for an update and hoping it arrives on time.
Response from CustomgenieApr 20, 2026
Hey Doreen, Thanks so much for your feedback! We’re really glad to hear the ordering process felt easy and straightforward—that’s exactly what we aim for. Regarding the tracking, you’re absolutely right, and we appreciate you pointing that out. Our team has shared a personalized tracking update with you via email so you can stay informed every step of the way. We’re also currently working on improving tracking visibility across our new platform. Thanks again for choosing Custom Genie—we look forward to getting your order to you!
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Danielle H.
Apr 14, 2026
Customer service resolved the problem
Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappointing, I am open to trying again given how responsive they were to my feedback. If you have an urgent order, I wouldn't wait to contact them for updates. Original: I never got my order, no updates on the order. It's still awaiting fulfillment. It's been over 3 weeks. It's hilarious that this is the second time I've gotten an email asking for my feedback on something that I never even got.
Response from CustomgenieApr 14, 2026
Hey Danielle, we sincerely apologize for what happened. That shouldn't happen. We're going to make this right for you. We're looking into your order right now. Our team will contact you directly to get this sorted and get you what you need. We appreciate you sharing this with us.
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