CustomframesolutionsReviews of customframesolutions.com

I ordered from Custom Frame Solutions back in 2010. I haven't needed many frames but recently when trying to google to find them again I came across the bad reviews on Trustpilot. My experience was great the first time around so I wondered if they went downhill. I contacted the company by phone and they told me that to date they have fulfilled over 116k orders and that reviews from customers are collected by a third party authorized by Google where they are rated 4.8 out of 5. I decided to order from them again and the frame just came in exactly as ordered and of high quality. I wish I could provide photos here. I felt compelled to come back here to share my experience which is very positive.

I wish I had read the reviews here before ordering. I ordered a custom floater frame for a painting for an art show. I paid extra for expedited shipping. Two weeks after placing the order, I finally received notice that it was being shipped. Instead of the frame I ordered, I received 2 frames (or 8 pieces since it was unassembled), which were the wrong size and finish. They had sent me someone else’s order. I emailed them and provided photos of the incorrect product and shipping materials. I was instructed to repackage everything and wait for UPS to pick it up, and then my correct order would be shipped. UPS picked up the package a few days later but did not deliver my frame then, so I assumed it was still in transit. I received a notice today that my frame was “delivered”; however, it had evidently been sitting at the UPS warehouse 30 miles from my home instead of being brought to me. The delivery notice I received showed that my frame was actually returned to South Carolina. I live in Colorado! For crying out loud! I emailed customer service again (since no one answers the phone), and I’m hoping to receive some sort of a refund. I’m a professional artist, and this is the first and only time I will use this company. Buyer beware!

I paid a lot of money for a custom frame. I basically got 4 sticks with plastic wedges for the corners. I wouldn’t put a poster in it let alone my art. All I can say is buyer beware. These people should be ashamed of themselves. I will give them credit for packing it all in a box that by the time you get it out you can’t send it back.

Initially received the frame to assemble without thumbnails to assemble the frame. A week later the thumbnails arrived and to their credit they provided several extras. I assembled the frame several ways however the joints are way off are so far off I will need tossed and repeat the frame to make it presentable. Sanding and painting was what I was trying to avoid. Just generally dissatisfied with the entire experience as well as the poor product. Maybe as my job was just a single frame, it didn’t warrant that attention. Wish I had checked trust pilot before as its pretty clear these are very poor products.

I bought two floating frames from them, $600+. The corners on both sets were flaking and chipped. Their response was that it happened in shipping and they would give me a $35 credit. Product is poor, I am returning mine. Still waiting to hear from customer service to make that happen as I am within the two week return window. I am not hopeful and believe this will have to get resolved through my credit card company

Finally received the so called frame only 4 woof sticks without anything else. How can you make it as a frame? Called their customer service, no one picked up the phone because there was no option to talk to someone. The voicemail said to write email!

We used to have a good experience with frames from this company but the quality of our last order (particularly the new fasteners to join the 4 pieces together) was terrible. The frames do not hold together and we ended up having to glue them (which resulted in a gap on a couple). Because we didn’t open them right away and it was beyond 30 days we can’t return them, and they’re not owning the problem except that it’s outside their return policy). Not buying from them again!

This is a bait and switch, false advertising scam! I got 4 pieces of painted plywood for almost $200, it arrived damaged as well. I am filing a complaint with BBB and the state - as well as disputing the charge with my credit card company since they won't reply to my demand for a request.