CustomframesolutionsReviews of customframesolutions.com

Should be a 0 star. Horrible Company and service!. Expensive too. They forced me to incur additional charges, ($90.00) restocking, shipping back, etc too. They blame the customer for not being able to follow confusing sizing instructions, and then do nothing to rectify the problem that doesn't involve further charges for the customer. AVOID THIS COMPANY!. I ordered one. back in early December 2005 , returned it after a LONG debate,, ordered another one and It still has not been delivered!!! They sent an email after two days saying....."We have opened a claim with USPS to help locate your items. USPS has requested up to 8 business days to investigate and provide an update on the status of your shipment". Never has been received. AVOID THIS COMPANY!!!!!!!!!!!

Our frame corners don't align up properly. The screws given to me to add a hanger are too long for where they are supposed to go so now I have 2 holes in my frame. Pretty much sucks

received my frame order and it was completely different from what I ordered. A light wood frame came in dark brown. When I sent a comparison photo of the website frame and what I received they said it looked fine lol. Horrible company

The frame was the wrong size. There is no customer service that you can speak to someone. The chat line puts on someone to argue about how they do things and disreguared special instructions. NO MONEY BACK, FRAME WRONG SIZE. Anyone that orders from these people needs their heads examined. NEVER AGAIN. USE EXTREME CAUTION. DON'T ORDER !!!

The frames were shipped unassembled. No where obvious on their website does it stress that the frame will come in pieces. In addition it is very difficult to contact them. I have tried to use there corners to assemble the frame and can not get a good smooth corner. Their prices are higher than their competitors since they do not assemble. I was notified by Angie that it is clearly stated in their small print under Prejoined and Ready to Assemble Policy. Other websites ask if you want it to be assembled or unassembled. They are telling me I can return the pieces with a 30% fee. Between that and return shipping I will lose around half my money. There are better and more reputable frame companies out there.

An absolute scam. Their frames are 4 flimsy sticks of wood that you have to assemble. No backing, no glass, just 4 bits of awful wood. Nowhere do they explain this when you order and their prices certainly don’t indicate that this is all you will receive. DO NOT USE THEM

This company knows nothing about customer service. After delivering an order that was clearly incorrect, the only solutions they offered forced me to incur additional charges, restocking, shipping back, etc. They blame the customer for not being able to follow confusing sizing instructions, and then do nothing to rectify the problem that doesn't involve further charges for the customer. AVOID THIS COMPANY!!

This company is a scam. Their frames are NOT hand cut. They are not assembled. They take weeks to get. No one answers the phones or chats and there is no voice-mail. Customer Service is non-existent. They purposely don't get back to you because they do NOT want you to cancel your order. Two floater frames that I ordered were defected and were not cut correctly. $390 wasted. DO NOT DO BUSINESS WITH THEM!