CustomframesolutionsReviews of customframesolutions.com

I had ordered a custom frame, but while checking out, I mistakenly entered the wrong shipping address. I contacted the company multiple times through calls and emails seeking their assistance, but instead of helping me, they blamed me for the mistake, talked over me, and made the situation worse. As a result, I had to contact UPS to find out what was going on. I filed a claim, but unfortunately, the company did not respond to UPS's requests for additional documentation. This issue has persisted since November 18, 2023. I don't think I'll be ordering from them again. Although the initial mistake was mine, the company's lack of assistance and eagerness to shift the blame onto me made me feel unsupported and frustrated.

This is the worst company I have ever dealt with!!!!!! If you want a cheap junk of a frame order here. If you want quality or good customer service look ANY where else. I bought a frame, which comes with no glass, no backing, and you must put it together yourself, it was horrible!!!! the corners would not stay together. I tried to contact them, good luck, can only send e-mail, guess they don't want to hear all the complaint. I had to wait for a responds for a long time. Finally they reached out to ask me to send pictures, really? Then they told me to send it back and I would have to pay return shipping cost myself plus they would charge me a return fee because they could not re-sell it!!! so I ask them why would I spend my money to send it back so they can just put it in the trash? I can put it in the trash myself. I have not yet received a reply..... CONSUMER BEWARE! THIS COMPANY IS TRASH!!!!!!!!!!!! DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE OR JUST THROW YOU MONEY IN THE TRASH....... I did not even want to give it a star

Mediocre quality ans misleading marketing on their website. Received a defective item and the return process took about two weeks to get to a return label. Pricey for the quality they provide. Very sassy customer support and driven by emotional mood than professionalism. Frame corners do not align by over 3mm and frame is bent up to 1/2 and ich, which was qualified as a minor touch up issue by the customer support. For a 72 USD frame without any glass this is an unacceptable quality. See further reviews from truspilot and other platforms.

The items that were sent were poor quality and disassembled. I cut my finger attempting to assemble. The acrylic does not fit into the frame. They would not issue a full refund.

The quality of the wood for the frames seems excellent. But they arrived unassembled, without so much as assembly instructions (those can be found on their website). If I had wanted a DIY framing experience, I would have cut the wood myself. There is no mention in the shopping area that the frame comes unassembled, although it's mentioned in a FAQ buried further down the site. The shipping price is high, but seemed reasonable for a full-size frame. Will not buy here again.

The corner pieces to join the frame are not cut accurately. One corner has a large gap. Terrible!

Horrible service, after a month's worth of waiting upon customer service to address an issue of missing pieces for an order, I'm still waiting!!! No amount of phone calls, emails or correspondence through their online message board, nothing has been resolved!!! Ridiculous.

Terrible service for 2 reasons. You'll be extremely frustrated with this company, it's not worth any savings. 1. Frames are likely to not fit or need significant modification: Frames from this shop come in multiple pieces and there's no way to ensure the glass will actually fit the frame you've ordered because they're separate order items. You also have to secure the art with backing you either make or attach yourself. I ordered 5 frames from this shop and only 1 didn't require me to heavily modify it myself to get it to work. 2. Absolutely terrible customer service: The phone number on the website has no human line to connect to and whoever is fielding their emails is slow, sometimes doesn't respond, and just lacks general common sense.