CustomframesolutionsReviews of customframesolutions.com

They offer a lot of good looking choices on their site. My order arrived looking great, was cut beautifully and also at the exact dimensions I requested. The frame came unassembled as expected, their website is clear about how it will arrive. They have assembly instructions on their site, super easy to follow. My canvas painting fit perfectly into the frame. I'll be going back here for all my future framing needs.

I ordered from Custom Frame Solutions back in 2010. I haven't needed many frames but recently when trying to google to find them again I came across the bad reviews on Trustpilot. My experience was great the first time around so I wondered if they went downhill. I contacted the company by phone and they told me that to date they have fulfilled over 116k orders and that reviews from customers are collected by a third party authorized by Google where they are rated 4.8 out of 5. I decided to order from them again and the frame just came in exactly as ordered and of high quality. I wish I could provide photos here. I felt compelled to come back here to share my experience which is very positive.

I ordered a very expensive large size frame which arrived unassembled. It broke during assembly, but they replaced without any hassle whatsoever. Many of their frames are shipped unassembled and they are splined (matching slots) in the corners and they are assembled with inserts that are tapped into the splines. I have assembled a number of these without any problem whatsoever, but in the process of assembling this one the splines in one corner cracked. I think that is because there was one deep and one shallow spline in each of the 4 corners and I was provided with 8 inserts that were intended for the deeper (longer) splines and there should have been 4 short ones for the shallow splines. In any event, the customer service was excellent and although I had to wait for a reshipment, they did all that I could have expected to remedy the problem. I have seem a lot of negative reviews on Trust Pilot, but my experience was excellent. The frame is gorgeous and is a perfect 18th century to mid 19th century period replica of an American frame from the period.

I had a great experience -- shipping took FOREVER but that was expected, and the price was right so it was worth it! There are some pieces that were included without instructions that I had no idea what to do with, but oh well-- My pictures look beautiful and professional now!