Tiffany J.
Delivery Nightmare
Delivery nightmare! I ordered my Cushie in May with a shipment date of 5/27 and anticipated delivery of 2-6 days from that point. After several emails to customer service questioning where the product was, I received a response a week later letting me know there was a dispatch related issue. This product finally shipped over a week ago, and I only received the arm rests and back rest. I've reached out again to customer service twice now looking for the actual sofa and have yet to receive a response. I am still waiting for the sofa and would not order from Cushie again.
Response from CushieJun 23, 2026
Hi Tiffany, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right. We have your order details, and our team will happy to assist further.

