denise
Customer service is very good but the couch is uncomfortable and rough
Customer service is very good. They are very nice and want to work with you.so im not rating that. These are the most uncomfortable chairs I have ever sat on. The material is rough I have to set a blanket on it so it doesnt feel like sand paper. It is very hard, it hurts my back and neck after about 30 minutes. I did wait 48 hours and it is 15 inches off the ground too low. The back rest does not go up high enough to support the back and your neck. This would be a good option for a childs room as a a spare bed. or maybe a collage dorm. but NOT for some ones home, Its too big for me to deal with returning it or I would so i am going to try to resale it, or give it away. I have already ordered different furniture to replace it
Response from CushieAug 3, 2026
Thanks so much for your honest feedback, and for your kind words about our support team, we really appreciate it. 💛 We're disappointed to hear the couch wasn't the right fit for you, especially in terms of comfort. If you haven't already, please feel free to reach out to our support team, we'd be more than happy to see how we can help. We'd also love to know what we could have done to turn this into a 5-star experience. Your feedback really helps us improve.

