CushieReviews of cushiehome.com

Great product! Well made and comfortable both as a couch and bed. Fabric also seems very durable. The only thing that I would change would be to have the removable arms secured to the couch rather than just sitting on it.

Customer service was responsive and helpful, however, I received an email stating I had to choose another color because they didn’t have what I had ordered. Additionally, I haven’t even received my couch yet, so I can’t comment on that yet. Super excited about it though. I’ve waited far too long to receive it.

The sleeper chair looks like a kiddie chair. We were going to replace our living room accent chair with it, but it sat so low that it looked silly. It is comfortable to sleep on….the only thing that compelled us to keep it since we didn’t feel like hassling with their questionable return policy…so we put it in the home office. If I had a do-over, I would not have bought it.

What a cluster. It wasn’t shipped anywhere alone to when it was supposed to be so I tried three times to cancel. They delivered it late anyway. Had to return it. And 2 months from where it all started I STILL have no refund.

LOVE the colour & the ease of fold out mattress! This couch transforms a little space into a stylish & practical area. I’d recommend for reading books, office space or spare room!!

Amazing delivery time - we weren't expecting it so quick (within 24hrs). It's lovely and comfortable as both a couch and a bed - we've added a foam topper because we like a squishy mattress. It's got a lovely amount of support for different aged bodies! Good quality too.

I accidentally selected the wrong shipping address and emailed Cushie support to ask them to rectify. They responded within 1 business day and fixed the issue. I read a number of reviews saying the customer service for Cushie was poor so I wanted to be sure and write in to say -- not my experience! Thank you to Marvin on the Cushie team.

I should have listened to the other reviews and stayed far away from this company. The buying experience itself was fine. Delivery was actually quite fast, and I have no complaints there. The problems started when I tried to use the “60-day risk-free trial” that convinced me to make the purchase in the first place. After requesting a return because the sofa was simply too uncomfortable for everyday use, I was told I had to keep it for a minimum of 30 days before I could even initiate a return. This wasn’t clearly disclosed when I purchased it. I even provided screenshots of the return policy that was on their website at the time, and the company acknowledged that it wasn’t clear and said they would update it. So I waited the required 30 days, despite living in a one-bedroom condo with a newborn where this sofa—one I couldn’t comfortably sit on to feed my baby—was taking up valuable space. Once the 30 days were up, I immediately requested my return. Instead of starting the return process, customer service has taken roughly 24 hours between each response and has repeatedly delayed providing the actual next steps. Rather than processing the return, they kept suggesting adjustments to make the sofa more comfortable. Unfortunately, the issue isn’t something that can be fixed by tightening a knob—the sofa simply lacks the support and structure I need for everyday seating. To make matters worse, they have now pointed me to an updated return policy that includes a 20% processing fee and delivery charges. Those fees were not disclosed when I purchased the sofa, nor were they on the screenshots I sent them from their own website. They changed their “60 day risk free trial” policy to now “60 day comfort guarantee”. Changing the wording after customers have already purchased is extremely shady and disappointing. Lastly, if the company spent as much time responding to customer emails as they do replying to public reviews, this situation probably wouldn’t have escalated to this.