CushieReviews of cushiehome.com

Only a portion of the order received with no explanation. Had to inquire and its a significant time to receive missing parts. Velcro doesn't work on the sides so the aesthetics don't look right.

Your product is really nice but it arrived 4 days late. The driver did not know how to get in the door.

I still don’t have all of the components of the couch. When can I expect the rest?

I like the seat covers that arrived within a week or so of ordering but unfortunately, despite living close to Vancouver, the couch itself hasn’t arrived 3 weeks after the promised delivery time. So disappointing that the reviews about delayed delivery are true.

Sofa is not supportive and is very uncomfortable

One email didn't work. So I got online and tried the chat. No response. So I tried the other email online and after a few days they finally got back to me (they were very polite). They shipped the item out right away after that email correspondence and the item arrived quickly after that and was packed well. But the item itself is not comfortable for an adult. The back is too low to be used as regular furniture even for someone petite. The seat height is shorter than standard furniture and too long under your thighs so you cannot really sit properly unless you have very long legs. And the end of it gives/slopes down a bit under the weight of your legs/knees so you don't sit level. (And I'm under 150lbs) This would be more suitable for a kid's room. Or just solely as a fold out foam mattress for sleeping. For sleeping, this is a foam mattress, fairly firm but comfortable. If someone needs something a little softer just a quilted mattress pad would help. Of course this is on the ground so older guests may find it difficult to get on and off the mattress.

Customer service was responsive and helpful, however, I received an email stating I had to choose another color because they didn’t have what I had ordered. Additionally, I haven’t even received my couch yet, so I can’t comment on that yet. Super excited about it though. I’ve waited far too long to receive it.

No information about my order in spite of reaching out. Ordered on 5/18/26 and have received nothing. No response to email. It’s been 2 months. Update: I stand corrected it’s been one month. Here’s the order number CSE5007 6/15 I am updating my review. After posting here I got an update explaining the delay. Thank you. Will update review after couch arrives.