FT
They shipped my product in high heat with very slow shipping option.
They shipped my product by DHL/USPS in temperatures in the 90’s and even though it was shipped from a place 2 hours away it took a week. The product inside the box was 108 degrees while the outside of the box was 98 degrees (IR thermometer since I had already messaged them about how long it was in transit). The storage instructions indicate no higher than 77 degrees. For the inside of the box to be so much hotter than the outside likely meant it had been really hot for a while previously. There was no effort to package it to provide any insulation nor did they choose a reasonable transit time shipping option. Their response to the likely compromised product was to shake it up so the separated ingredients could recombine. They indicated they test their product at room temperature but have no control over shipping time and gave me a $10 future order credit. They can and should have more control or options over the shipping option and packaging as all my vaccine purchases are packed with an frozen gel pack (typically+$5) in an styrofoam box with 2 day shipping that often is overnight not a week and arrive cool. The vaccine shippers ship early in the week and not on a Thursday so it includes a weekend. Curology give you no option for shipping method and selected the slow choice for my product. I am disappointed with their choices and their reluctance to offer to replace the product that has not been tested under high heat conditions. I am on the fence about how well it works for me even when shipped under the best conditions.