Toni
Quick response to my text
Quick response when I texted for help. A real person helped me (not artificial intelligence). My questions were answered and I was satisfied’

Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Long Beach, California
Excellent

Salons & Clinics · San Francisco, California
Excellent

Salons & Clinics · Desert Hot Springs, California
Excellent
1,322 approved reviews, newest moderated first
Toni
Quick response when I texted for help. A real person helped me (not artificial intelligence). My questions were answered and I was satisfied’
Arlene F.
I loved my experience with curology. My face had never felt better. I did have to cut my relationship short due to financial issues. And when I woke up in the morning and realized I was charged for this months shipment that I completely forgot to cancel. My husband is going thru chemo treatments and the money we have I have to budget, I explained this and customer service worked with me to cancel the shipment and return the money back to me. I almost cried seeing the refund notification. I can not wait to be able to come back to using curology.
PrincessSey
I got all the information needed and was well taken care of.
Sydney P.
I have done Curology twice now and I am so pleased with their customer service. If you are on the fence about it.. just go for it. You have nothing to lose.
Kaleigh K.
Product and service are both excellent! I have been loving my products and now with a mod up during a move, I’ve been in contact with customer service and can say I love that experience as well. They were so helpful and quite to resolve the issues.
k K.
Without going into great detail I have been a customer for years. I had a recent experience that was disappointing and unacceptable. I addressed it online via text customer service. It was handled promptly and regained my appreciation for their product and service quality.
Morgan
This was my first time using curology and I wanted to give it a shot after having continuous breakouts again and again. I used it for over a month and followed the instructions to a T, washing my face twice a day every day. For the first few weeks, my skin was looking well. The acne I had went away and my skin was not as dry as it usually was. However, eventually, the lotion was not doing enough and my skin started feeling dry again as I would have to reapply the lotion midway through the day. After over a month of using curology, I was outside helping my family with a house project. I was outside maybe an hour or an hour and a half. When I came back inside, my face felt warm and looked red. Within the next hour, my face had broken out into blotchy red rashes over my nose, cheeks, and chin. I had gotten a sun rash that burned and itched covering my face that could only have been caused by my custom curology (I do not take any medications). The rash lasted about 4-5 days and I had to apply aloe on my face and hold an ice pack on it for at least 3 of those days. The rash only appeared on my face and this has never happened before, therefore I can only assume it was my curology. Since then, I stopped using it and I haven't had a problem since. I just wanted to share my experience in case this happens to someone else. I didn't know this could happen, but here is a warning in case you plan on being outside in the sun at all. I will not be using curology again. I do not need to experience the pain and ugliness I felt from a sun rash again.
Response from CurologyOct 2, 2023
Thank you for sharing your concerns! The personalized formula is generally meant to be applied after cleansing in the evening rather than the morning or throughout the day. There are also ingredients that may make your skin more sensitive to the sun. This is indicated in the treatment plan as well as the patient education insert that is included with every prescription formula. Additionally, patients are encouraged to message their dermatology provider about any new symptoms or concerns and send photos so they can assess your skin and offer advice. Adjustments to your formula can also be made if appropriate. If you have any remaining concerns about your skin, please message your dermatology provider - they will be happy to help!
Mai Sue F.
Loved the customer service! Great products too!