Andrew M.
Horrible support and never received the product
I ordered this product via an ad on Facebook on 4/22/26 thinking that this would be a good cologne to wear and figuring that they advertise a 30 day money back guarantee so I couldn't go wrong. I realized on 5/9/26 that I haven't received it so I e-mailed their "support" and have been working with them for over 10 days with no resolution. Their policy is that they don't refund if it shows it was delivered and I am going to be out of the country for 30 days. They won't answer my question on if the 30 day guarantee would still work if they reship it. I have opened a dispute with my credit card company, I will never order from this company again. I recommend going elsewhere for cologne, DO NOT trust that you will actually get support from this company because they will definitely leave you disappointed!
Response from CupidsMay 25, 2026
Hi Andrew, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We sincerely apologize for the inconvenience caused by the delay in receiving and your concern regarding our refund policy. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team


