Chris S.
Fly by night company
First order took forever to receive with little to no communication from customer service. Second order I ordered a month ago still have not received after about six emails they finally get back with me and say they can't refund my order because it's been delivered but they delivered to Texas which makes no sense because my address was clearly put on their site and I live in Kentucky Then they charged my card for an order that I never placed and have now ghosted me I do not recommend this company they do not care about the consumer they do not care about anything as long as they get their money.
Response from CupidsJun 1, 2026
Hi Chris, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how concerning it must be to receive conflicting delivery information, especially when the shipment details do not match your location, and we also recognize how important it is to have clear and timely updates from our support team. Your experience does not reflect the standard we aim to provide. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team