Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances reviews

1,225 approved reviews, newest moderated first

Gary M.
Dec 6, 2024
Ghosted By Customer Service
I never received the product eventhough they claimed it was delivered. They offered me a one-time replacement which I graciously accepted. I asked them to give me a tracking number and never heard from them again. I can't rate the product itself since I never received it. My rating is based purely on being offered a replacement product then being ghosted. I've tried contacting them numerous times but get no response. Update (02/2026): Did eventually receive a replacement. Regarding product quality as advertised, I have not received any positive comments on the scent. When I've asked about the scent, comments have been diplomatically neutral. I do not use it anymore. I would not order the product again.
Response from Cupid FragrancesDec 19, 2024
Hi Gary, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Ali R.
Dec 6, 2024
Terrible customers service and…
Terrible customers service and experience. The refund policy was changed after I placed the order. Zero customer service. And the product is absolutely garbage. I walked into the hype by watching the reels. It smells like any dollar store cologne. Has nothing special about it what so ever. Maybe $20 for a 100ml bottle would make sense. I got ripped off. This company won't last long. The reviews are fake and it's all about the hype....
Response from Cupid FragrancesDec 19, 2024
Hi Ali, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Cecil R.
Dec 6, 2024
Bait and switch scam
First, began an order with a cost for a "Buy one and get two free" offer, yet when it went to the final price, over $100! So backed off. Got an email asking me to complete with an extra 30%. went back in and began the final filling out. Guess what, the final cost? $120! returned the email saying I was disappointed. Next on Black Friday, saw an ad it was %70 off. o I figured I would give it one more try. Black Friday final price? $120! This is a bait and switch scam! Do not waste money. I DID purchase 1 bottle at a price of $50, and it has been sitting in CA according to the tracking number got several days! So I have learned my lesson.
Response from Cupid FragrancesDec 19, 2024
Hi Cecil, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Shawn H.
Dec 6, 2024
I order my cupid just got it in today…
I order my cupid just got it in today and all the stuff inside blue i see videos it so post be clear I paid well over 70 doller for this bottle
Response from Cupid FragrancesDec 6, 2024
Hi Shawn, We’re sorry to hear that your product didn’t meet expectations. We understand how disappointing it can be when the item you receive doesn’t match what you were expecting. We assure you that the quality and clarity of our products are important to us. The color of our Hypnosis 2.0 cologne may vary slightly between batches. For some batches, we opted not to include the dye to keep the formula as clean as possible, as the coloring doesn’t add functional value to the product. We appreciate your feedback, and we’re here to help! Kind regards, The CUPIDS Team
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Romi
Dec 5, 2024
Scam Alert: Misleading Offers and Zero Accountability!
I came across their Instagram ad and was intrigued by their offer: bottles usually priced at £100.00 but currently £33.33 each with a “Buy 1 Get 2 Free” promotion. I assumed this meant buying one bottle at £33.33 would include two free bottles. Instead, I was charged £104.95—far more than the advertised price! I emailed them within minutes in shock, but their response was cold and robotic, refusing to address the misleading advertising or my complaint. They claimed they couldn’t cancel or refund the order, even though I contacted them immediately after purchasing. This company is misleading and prioritises profit over transparency. Let’s see how long they last… I’ve flagged this with my bank and wouldn’t recommend them to anyone.
Response from Cupid FragrancesDec 6, 2024
Hi Romi, We’re very sorry to hear about your experience and understand your frustration. We take all feedback seriously and sincerely apologize for any confusion caused by the promotion and the subsequent customer service response. We always aim to offer clear and transparent deals, and it’s concerning to hear that we fell short in your case. If you would be willing to reach out to us again at [email protected] with your order details, we’d like to further investigate the issue and work toward resolving it for you. Thank you for sharing your feedback, and we hope to make things right for you. Kind regards, The CUPIDS Team
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Murad
Dec 5, 2024
I just got scammed too
I just got scammed too. I go to buy one and get two free end up getting charged 175 bucks. What a joke.
Response from Cupid FragrancesDec 6, 2024
Hi Murad, We’re very sorry to hear about your experience, and we completely understand your frustration. This is certainly not the experience we want for our customers. We take your concerns seriously and want to resolve this situation for you. Please reach out to us at [email protected] with your order details, and we will investigate this issue and work toward a solution as quickly as possible. Thank you for bringing this to our attention, and we hope to resolve this for you soon. Kind regards, The CUPIDS Team
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Liz R.
Dec 4, 2024
This company is a total SCAM!
This company is a total SCAM!! The number that is on their website is bogus. You can't get anyone in person to help you. Product was ordered in error and wouldn't give a refund, stating that the order was already in process within a 5 min. period. That's a bunch of BULL DO NOT BUY FROM THIS COMPANY
Response from Cupid FragrancesDec 6, 2024
Hi Liz, We’re truly sorry to hear about your experience and understand how frustrating it can be when an issue with an order isn’t resolved promptly. We take your feedback seriously, and we sincerely apologize for any confusion or inconvenience you’ve encountered. If you would be willing to reach out to us at [email protected] with your order details, we would like to look into this further and work toward a resolution. We value our customers and want to ensure that any concerns are addressed appropriately. Thank you for bringing this to our attention. We hope to resolve this issue for you as soon as possible. Kind regards, The CUPIDS Team
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Henry
Dec 3, 2024
Total scammers!!
Total scammers!!! I bought 1 bottle for 59.95 and after declining 3 or 4 are you sure you don't want to add more bottles to this order pages I completed the order. Only to find out they charged me for a 3 bottle "special" that I did not want, nor order. I immediately messaged the company and was told by 3 different people that the order was already packed for shipment and there was nothing that could be done, less than 1 minute after the incorrect order.
Response from Cupid FragrancesDec 6, 2024
Hi Henry, We’re truly sorry to hear about your experience and understand how frustrating it must be to feel misled during the purchasing process. We take these concerns seriously and want to ensure our customers have a positive experience. Please reach out to us at [email protected] with your order details, and we will do our best to investigate the situation and find a solution for you. We apologize for any confusion and appreciate your patience as we work toward resolving this issue. Thank you for bringing this to our attention, and we’re here to assist in any way we can. Kind regards, The CUPIDS Team
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