Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Cupid Fragrances (cupidfragrances.com) has 1,225 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
cupidfragrances.com
Website
cupidfragrances.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered mine 2 months ago and I don't have a tracking number and when I try to reach out I'm told I have an invalid email.
I was not given a tracking number my email is dominiccarter409 @gmail.com
Response from Cupid FragrancesJan 24, 2024
Hello Dominic,
We sincerely apologize for the inconvenience you're facing with your order. Your satisfaction is our top priority, and we're committed to resolving this issue for you as quickly as possible.
To assist you further, could you please provide us with the following information:
Your order number (if available)
The email address used for the order
If you're receiving an "invalid email" message, we want to investigate and rectify this issue promptly. Once we have your order details, we will look into the status of your order and provide you with the necessary tracking information.
We understand the frustration this situation has caused, and we appreciate your patience as we work to resolve it. If you have any other concerns or questions, please feel free to share them.
Thank you for bringing this to our attention, and we look forward to assisting you.
The Cupids Team
CR
Craig
I placed my order on Dec 10th 2023
I placed my order on Dec 10th 2023. I do confirm within a few days I did receive tracing information which to some degree was somewhat helpful. However, It has now been 5 weeks and all communication has gone silent. The communication I had was minimal and just sent me a link to the tracking which I already had. My email to Cupid was questioning where my package was. A link does not tell me that. As I track the package is shows that USPS is waiting on the package. I am questioning if anything was really shipped.
I am unable to update via this platform.
check your emails hello@ and support@ as I have sent multiple emails with the information.
tcw70 at me.com
Response from Cupid FragrancesJan 24, 2024
Hello Craig,
We appreciate your message and sincerely apologize for any inconvenience you've experienced with your order. Your satisfaction is our top priority, and we are committed to resolving this matter promptly.
To assist you further, could you please provide us with the following information:
Your order number
The email address used for the order
With this information, we will investigate the status of your order and address any issues causing the delay. We understand the frustration caused by the lack of communication and appreciate your patience as we work to resolve this for you.
Rest assured, we take your concerns seriously, and we are dedicated to ensuring you receive the information and assistance you need. If you have any additional details or questions, please feel free to share them.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
The Cupids Team
JG
John G.
On December 31st I placed an order from…
On December 31st I placed an order from Cupid. After multiple attempts to contact them on my product. I still haven't heard back or recieved my product. They took my money without a problem but, still have nothing to show for it.
I have just sent you the information you have requested. It is now January 24th at 1:06 am EST US. Let's see if you will get back to me with a good explanation for the delay.
Today is February 5th and Cupid Fragrance has only replied to this review. They ask for more information and get back to me. They never reach out once and am asking for my money back!🤞
Response from Cupid FragrancesJan 24, 2024
Hello John,
We sincerely apologize for the inconvenience you've encountered with your recent order from Cupid. Your satisfaction is of the utmost importance to us, and we are committed to resolving this issue promptly.
To assist you further, could you please provide us with the following information:
Your order number
The email address associated with your order
With this information, we will expedite an investigation into the status of your order and address any issues causing the delay. We understand the frustration you must be feeling, and we are here to rectify the situation as quickly as possible.
Rest assured, we take your concerns seriously, and we are dedicated to ensuring you receive the product you ordered. If you have any additional details or questions, please feel free to share them.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
The Cupids Team
GZ
Gideon Zuar Benjamin I.
Bad experience and even worse cologne
I would like to say that I thought for sure that I was being scammed the product took way to long to arrive and most of the emails they sent me where incorrect but I did receive the product after six or seven weeks of going back and forth with the company I afto say that in addition to all the trouble I went through to get it I was also disappointed with the smell not to mention my girlfriend didn't like it at all, highly disappointed in all aspects of this product. I understand that it's not for everyone but there isn't one thing I can say that I liked about this entire experience.
Response from Cupid FragrancesJan 24, 2024
Hello Gideon,
We appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you faced with our product and service. Your feedback is invaluable to us as we continually strive to improve.
We understand that the extended delivery time, communication issues, and the disappointment with the product's scent have left you dissatisfied. We genuinely regret any inconvenience caused throughout this process.
We take your feedback seriously, and we want to make things right for you. If you could provide us with more details, such as your order number and the email address associated with your purchase, we would like to investigate the matter further and address your concerns.
Rest assured, your satisfaction is our priority, and we are committed to ensuring a positive resolution to your experience. Please feel free to share any additional information or concerns you may have.
Thank you for your understanding, and we look forward to the opportunity to make amends.
The Cupids Team
ZB
Zebi B.
Everyone saying it’s a scam they are…
Everyone saying it’s a scam they are not scammers I ordered my stuff in December 30 and just got my stuff yesterday so I waited almost a month to get my stuff and I thought it was a scam just wait it will come but the product is very very good
Response from Cupid FragrancesJan 22, 2024
Hello Zebi,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any concern or confusion that may have arisen during the wait for your order. We understand how important it is to receive your products in a timely manner, and we appreciate your patience.
We are pleased to hear that you have received your order and that the product has met your expectations. Your satisfaction is our top priority, and we are continuously working to improve our processes to ensure a smoother and more efficient experience for all our customers.
If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We value your input and strive to provide excellent service to all our customers.
Once again, we apologize for any inconvenience caused by the delay, and we appreciate your understanding.
Thank you for choosing Cupids!
The Cupids Team
PW
Phil W.
I've been waiting for many weeks for my…
***It took a media blitz to get their attention, but it seems that they are going to follow up on my concerns. We'll see if they can get it done.***
I've been waiting for many weeks for my order. They finally, after multiple requests, send me a tracking number that according to the postal service isn't even a valid tracking number. It says that my order was attempted delivery in Rancho Cucamonga California. I live in Dewey Arizona. I can't even begin to tell you how absurd this is. I've sent multiple requests to this company for assistance and all I get is emailed platitudes with additional tracking numbers that go nowhere. I spent a good damned amount of money to buy something and I expect what I paid for. I hope somebody reads this and will contact me. This is absolute bull.
Response from Cupid FragrancesJan 22, 2024
Hello Phil,
We sincerely apologize for the frustration and inconvenience you have experienced regarding the delivery of your order. We understand your concerns, and we want to assure you that we are actively investigating this issue to provide a swift resolution.
Upon reviewing your case, it is clear that the current situation falls short of our commitment to providing a smooth and reliable shopping experience. We acknowledge the error with the tracking information and the subsequent attempts to rectify it. This is not the level of service we strive to deliver, and we are truly sorry for the inconvenience it has caused.
Our team is working diligently to locate your order and ensure that it reaches you in Dewey, Arizona, as intended. To expedite this process, we have escalated your case to our shipping and logistics department. Please check your email as we sent you an update regarding your order.
In the meantime, if you have any further concerns or if there's anything specific you would like us to address, please don't hesitate to reply to this email or contact our customer support at [email protected].
Once again, we sincerely apologize for the frustration and inconvenience you've experienced. We value your business and are committed to resolving this matter to your satisfaction.
Thank you for your patience and understanding.
The Cupids Team
ML
Michael L.
❤️ Love the sent …however 🤔
I am an avid user of cologne and I have to say I love the fragrance very welcoming and vibrant. Unfortunately I gave it a three star rating nothing to do with the sent it’s amazing obviously but do to the longevity of the sent. I would say it only lasted 1 to 1.5 hours If they could only manage to extend the longevity of the active sent it would be a 5 star product no doubt.
Response from Cupid FragrancesJan 22, 2024
Hell Michael,
Thank you for taking the time to share your thoughts on our cologne. We appreciate your kind words about the fragrance and are delighted to hear that you find it welcoming and vibrant.
We also appreciate your honest feedback regarding the longevity of the scent. We understand the importance of a long-lasting fragrance experience, and we take customer feedback seriously. Your insights help us improve our products, and we want to assure you that we are actively exploring ways to enhance the longevity of the scent without compromising its quality.
We value your loyalty as an avid user, and your feedback is instrumental in our ongoing efforts to provide the best possible products. If you have any further suggestions or specific preferences you'd like us to consider, please feel free to share them with us.
Once again, thank you for being a valued customer. We look forward to continually exceeding your expectations in the future.
The Cupids Team
EG
Eric G.
CX Could Improve
I was excited to try this fragrance so I placed an order on January 8th. They say standard processing time is 1-2 days or 3-5 business days if order volume is high. It is now January 20th. In the checkout process I accidentially ordered a second bottle. My credit card was charge for two bottles immediately. Generally, in my expereince, credit cards are not charged until orders are shipped. There was a form to modify my order so I requested that one bottle of the two be removed from my order. I received a response the next day asking if I would still take the second bottle for an addtional disount. I replied the same day and said, while I appreciate the offer, I would still only like one bottle for now and to please remove the second one from my order. Afterall, how do I know if I want two if I don't even know if I will like the first one.
1. My credit card has been charged for both bottles and not been credited for the second bottle.
2. I sent a follow up email on 1/11 asking the status of of my request. No reponse.
3. Sent another email on Monday 1/15 requesting the status of of my request. No reponse.
Note - They say: "Cupids has your back!
If you aren't 100% happy with your order, we'll do everything in our power to make it right."
Note - They say: "Please allow 1 business day for the customer support team to get back to you!"
4. January 20th. Order staus is still in "Ordered"
So, it has been 12 days with my credit card being charged, no response to my request to adjust my order or credit the charge for the second bottle on my card, no new order status and no email responses.
This morning I received a marketing email from Cupids essentially asking me to check out the website and place an order...really? DISSAPOINTED! My order # is 179303
Upate 1/28/24: I suppose if zero stars were availble I'd choose that option.
1. I provided the order to Cupids' by replying to the Trust Pilot request 7 days ago. There has been no repsonse.
2. There is still not credit card credit for the item that I asked to be removed from my order.
3. My order still includes two bottles (the one has not been removed per my request) and the order status is still "Ordered"
3. Part of their statement in the Trust Pilot response was "We understand your frustration and would like to assure you that we are taking immediate action to resolve the issues you've raised" was clearly meant to appease the readers of this reveiw and was not sincere.
2/27/24 Update: My order arrived yesterday. The second bottle (as requested) was removed from my order and credited. The product has a very nice fragerence but for me, a little will go a long way.
My recommendation is to better set realistic expectations about when the product will ship and arrive. According to the tracking, I assume that this ships from overseas due to the export customs clearance process in the tracking description.
I recommend this product but would also recommend more transparency about the potential time between ordering, shipping date and shipping time and timely email/text communications about the order status. Or, have a better system to update the status on the order/tracking page. This would greatly improve the customer experience, encourage trust and enhance the brand's reputation.
Response from Cupid FragrancesJan 22, 2024
Hello Eric,
I hope this message finds you well. We sincerely apologize for the inconvenience you have experienced with your recent order, and we appreciate you bringing this matter to our attention.
We understand your frustration and would like to assure you that we are taking immediate action to resolve the issues you've raised. To assist you more efficiently, could you please provide us with your order details, including the order number and any relevant information? This will help us locate your order quickly and address the concerns you've outlined in your email.
Once we have your order details, we will investigate the status of your request to adjust the order and ensure that your credit card is correctly reflected for the intended purchase. Additionally, we will expedite the processing of your order to provide you with the timely service you deserve.
You can reply to this email with your order details, or if you prefer, you can contact our customer support team directly at [email protected]. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you further.
The Cupids Team
