CulversReviews of culvers.com

Ollie is mean even though hey may look nice but on the inside, he's a true demon. By the way he works at the culvers on voyager drive in green bay. So watch out for the troll. He's also mean to his employees.

I’ve been a loyal customer of this Culver’s Matteson Illinois location since 2015. This is my hometown location, and I’ve always appreciated the customer service and welcoming atmosphere here. Unfortunately, today’s experience was very disappointing. I went through the drive-thru on my bike and was informed that my type of vehicle could not be served in the drive-thru. While I understood and respected the policy, we genuinely were not aware that anything other than cars and trucks were not allowed through the drive-thru. Unfortunately, we found this out in a very rude and nasty way from the employees involved. I came inside instead, but the rude and unprofessional attitude continued. What shocked me most is that this behavior does not reflect the kind of customer service I’ve always associated with Culver’s. My family and I have supported this location for years — from regular visits to family dinners and reunions. Because of this experience, we will likely choose to take our business elsewhere moving forward. It’s unfortunate that a single interaction can leave such a negative impression after years of loyalty. Kindness and professionalism go a long way, and I hope management addresses how customers are treated so this does not happen to others.

Had an issue with an online order where the restaurant wouldn't give me my food and wouldn't give me a refund either. I talked with the "customer service" people at the company and they were completely useless. They wouldn't help me with the store and they wouldn't even put their refund policy in writing. Basically if you order with these guys and you have any problem at all, your money is just gone.

The burger- as last time- was so over cooked and dry it was only edible by drowning it in condiments from home. It was supposed to have Aioli and crispy onions- but barely anything there. The onion rings were good, but nit fresh. The fish sandwich gets skimpier every time we go it seems. The only redeeming sandwich in the order was the pot roast.

We waited in the drive thru wait area fir a long time, I went in to ask about our food, the staff & manager were very busy but we're so helpful & made us new food & made everything right, Great customer service!!! Im sorry ,I did not get the names of Mansger or the staff, but they were all very kind & helpful!!!

Outside speaker system is terrible, went there last night,Albertville location , ordered 4 times because the girl on other end didn't understand or didn't care. I'll go with later. I ordered 1 single burger with ketchup only 1 single burger mustard only 1 mashed potato with gravy 2 sprites and a turtle sundae. I got 1 single burger, bottom of bag, 2 don't know what they were 3 sprites and 2 French fries, 2 mashed potatoes, and a turtle sundae. $35.61. I got tired of trying to make her understand what I wanted so said I will take care of it at window. You talk about a glassy eyed young man who kept saying 35.61. It will be a long time before going to that location.

I went for an Interview. It wasn’t even the manager giving the interview it was a worker. She cared more about talking to her friends than getting the interview done. At the end she didn’t even ask me if I had any questions and didn’t even glance at my resume. I don’t even know the managers name or who they are. It was horrible I didn’t feel welcomed at all and it didn’t seem like a job I would want to work at.

I ordered the cod sandwich, got to the table to find that it had no tarter sauce or anything else on it. I went to the counter to ask for tarter and was told that I should have ordered it when I ordered my food ant there was a charge for it. I've never been to a restaurant that charges for a tablespoon of tarter sauce for fish sandwich. I had to break a 5 dollar bill to get a 35 cent container of tarter sauce. I will never go there again