CultureFlyReviews of culturefly.com

I subscribed for Pusheen Box Quarterly Plan in the year 2018 & 2019. I was quite satisfied and had no problems with delayed shipping or damaged items. The items were gradually better, I'm quite happy. I stopped because my daughter didn't have extra space for all her collections and also the price. I decided to place my Pusheen Box subscription again just days ago because they ran a BOGO deal where you get a free box when you became a subscriber. The website stated to put the code in and eventhough the free box will not show up on the confirmation page, but is still valid as long as the code is used. After subscribing it, I sent an email to the customer service just reminding them about the free box and after a few days, customer service replied and said they ran out of the free box. As much as I understand the website stated deal will continue until supplies last, I couldn't help feeling cheated and felt the ads were misleading. They only lured customers into subscribing without holding the promise to give out free box. They don't even care for the customers as no replacements will be made for the free box. It's too convenient for them to say sorry, we are running out of the free box. How do we know they're REALLY out of free box ?! It was false advertisings. As we all can read here, there's no customer service. Not even an official announcement on the website that they're out of the free box. I wouldn't have been notified accordingly if I didn't send out an inquiry thru email. So I'm feeling upset and disappointed, I had to cancel my subscription because as a customer, I CAN and it's my right. How hard is it to replace a free box ??!??

I loved the Ladybug boxes. I moved and gave Culturefly 2 months notice of this. It was on my account for manage my subscription on my billing and shipping details. Someone over there shipped to my old address 2 months later. I contacted Culturefly immediately and they said the package label was already printed, we are not doing a new one even though it is our error. Filed a complaint with the BBB. They lost a customer because they can't manage their business and have horrid customer service.

J'ai voulu testé une première box et à la réception j'ai été plutôt déçu. Ce qu'elle coûte + frais de port+ frais de douane = extrêmement cher pour ce que c'est. La valeur a l'intérieur est bien loin de ce qu'elle coûte. De plus, ils sauvegardent votre carte bancaire sans vous demandez l'autorisation et donc vous vous retrouvez avec un abonnement non consentit contrairement à ce qu'ils marquent sur le site. Fuyez et achetez vos goodises ailleurs.

The first Star Wars box was months late. Culturefly blamed the port of LA and sent a blast email to everyone who ordered. But that email was 2 months late. 2 months of me trying to reach customer service without an answer, until I threatened to fight the charge on my credit card. The first box I received was decent and I felt like it was worth the $50. The 2nd box however! I received it today and I'm very disappointed. The prints are so cheap, everything is so masculine, and a lot of the prints reference Star Wars toys. I would gladly return everything for a refund, which I know they don't do. I tried posting a negative review on their site, and I don't see it. They only post the 4 Star reviews it looks like. Such BS. I'm canceling my subscription.

I subscribed to one year of the Pusheen Box in February 2021. The first box arrived timely in March. The second box arrived in August (the website states that the boxes ship every 3 months). The third box was marked as order being done on Sept 7. The website states that they ship mid-month. The box shipped from NY on Oct 22 to CA. From California, it went to AZ, then to Grand Prairie (which is South of Dallas), then to Mesquite (which is East of Dallas). The box is scheduled to arrive in Fort Worth (which is between AZ and Dallas) on November 2. The contents of the box are Halloween related. It is like paying full price for Christmas ornaments the day after Christmas. I understand that Fedex has issues, however, this company knew last December that there was an obligation on their part to get my order to me before Halloween; why ship the order 6 weeks after processing the order and 9 months after being paid? My subscription has been cancelled. I just hope that my granddaughter receives her final box before Christmas. Yes, I did contact customer service twice. I was told if the box did not move in a few days to get back with them. Failure to plan is a plan to fail on CultureFly's part. Do not waste your money.

I paid for a year of boxes, got the first one late, and they're refusing to send the rest or correct the issue. I've been forced to dispute the charge to get the money back.

So I ordered (8/19/21) a box for my daughter's bday on 9/7. On 9/5, I contacted the company to see where it was in the process as it still said pending and was told its a first come first served. That's fine but no where on the page did it say that upfront or I would have understood as it says 3-5 bus days to ship. Well it just came today 10/1, and it was not even placed in another box, so the gift is bent up and mangled by the shipper over a month after I ordered it. I would not recommend this business, nor ever use them again. Good luck if you decide to try it.

I’m really surprised at the bad reviews!! The only issue I’ve ever had was my Supernatural box shipping a month late before, and the new Star Wars one being 2 months late. But I’ve loved many everything in the boxes I’ve gotten so far!!! I’ll keep being there as long as they keep sending awesome unique taste items!!! Thank you culturefly for all the cool stuff!!!!