CultureFlyReviews of culturefly.com

won't answer contact attempts and hold money ransom.

Absolutely horrible customer service. I moved and changed my address in their system and they still shipped it to my old address. Then tried to tell me I never updated my address which I did multiple times and their “system” kept changing the default back to my old address. When I emailed about it they blew me off and told me to “forward” my mail which I already have but when they forward packages they charge me an additional $12 in shipping for something I’ve already paid to ship. The fact that you even have to change your address two months before the box even ships tells you how great of a system they’re working with. Just another overpriced company with horrible customer service.

Worst company ever. No customer service contact.

I’m a Friends super fan lol I literally watch it on repeat and laugh every time no matter how many times I’ve seen it. I was super excited to get this box, so I signed up back in November when I first found out. The first box was pretty good. The second box is where they lost me. They told me through email that I would be charged on March 10th but I was charged on the 24th and I showed them the screenshot of their email to me and they said they changed the date on their site, but didn’t tell anyone. Then 2 months later, they told me my box was shipped and I can’t get a refund. 2 weeks after they told me my box was shipped, I still didn’t get a tracking number and my order on their site still said “unfulfilled”. I reached out again and got the same generic robo message saying since it’s shipped I can’t get a refund. This is a seasonal box and the last box I got was in December 2019 and it’s now mid May 2020. I understand the virus is causing delays, that’s not my problem. My issue is them telling me I will be charged on a certain date and charging me 2 weeks later, then telling me my box shipped when it in fact has not (I checked with FedEx and the CultureFly site). They take your money months before they should and lie about it being shipped. I will be reporting this company to the BBB. I have screenshot proof with the dates of every email they’ve sent me. BUYER BEWARE!! So unfortunate because I love this show and would of continued my subscription forever. Their loss.

They charge you for a subscription box then shipping is delayed for over 6 weeks until it actually ships. Then, when you move during the 6 weeks you've been waiting for the box and contact them about updating the shipping address, they are condesending and lecture you about forwarding your mail. Like I didn't already do that...duh. Hard to believe my label was created and sat for over 6 weeks before it shipped. Miraculously, about 2 hours after I contacted them about updating the address, I received an email saying my box finally shipped....hmmmm...Seems shady af. Don't appreciate the condesending customer service. If my supposedly already shipped box arrives, I'm canceling my subscription and don't plan on doing business with them again.

What a poor company they must be. They aggregate other peoples listened products that have known appeal and reap the rewards but don’t seem to have the money to fix mistakes. I purchased a box that advertised collectibles “coins”. It had a single coin and when I contacted them about getting a second as the box showed, I was told it was the issue of the store I bought it at. The store only offered a return and refund and no way to get the second coin. All the boxes have only 1 coin False advertising is neat.

Bad idea to order from here. Bought a hat and it was NOTHING like what they pictured online. I made an account here just to warn people. Color , size of logo and even the shape/style of the hat was all different than pictured AND described. A telling sign of the bad business this site conducts is the sheer lack of access to a return policy. It isn't listed on the main page and when you review your online orders there isn't a return button to process this. I'm confident this is set up to deter you from trying to return anything and potentially help them make you feel stuck with what you purchased. Avoid at all costs. Don't waste your hard-earned time or money like I did help my mistake helps you out