CultureFlyReviews of culturefly.com

Preordered Dandy’s World plushies for my son and daughter which came with many issues. First, the one plush was extremely dirty which we cleaned up. Not as big of a deal since we were able to get it out, but the other came with a damaged accessory that couldn’t be used or fixed. I reached out to customer service with pictures numerous times asking for a replacement accessory (just the accessory), and they kept telling me they would process a replacement within 4-6 weeks. Every time I reached out (since January) past the 6 week period I am always told it’s “sold out” and they cannot replace it. I complain again about their quality issues and the cycle repeats EVEN though the item is still in stock on their website. This has gone on at least 3 times. Unfortunately this is the only company I can get authentic Dandy’s World merchandise from for my kids or else I would avoid shopping with them. Their quality assurance is lacking and customer service does not take responsibility for their mistakes. However, what I can vouch for is their merchandise in itself is well made for a great price if you don’t end up with any issues.

If you're a collector and looking to get your box intact with the plastic wrapper still on then avoid this at all costs. It arrived in no box to protect it so the collector box itself was damaged and folded in some areas. The plastic had to be removed as they put all their shipping label stuff on there so it was impossible to remove without ripping off the actual plastic wrapper. Shipping also took way longer than advertised however, it was during holidays so maybe that has a factor. Items inside are nice and as advertised but as a collector, I was highly disappointed in this :( are they so cheap that they cannot afford a darn box to protect the product?

I subbed to the Pusheen box quad-yearly. Four boxes a year it was supposed to be, seasonal that is. But I do sub per season, and I do it through Amazon. I had heard so many bad things about this company but I decided to try it anyway. The first Winter box came on time, and an item was broken. I wrote them an email through Amazon about it and they immediately sent me another one - which was broken lol. I still appreciate that they did that, regardless. So I bought another seasonal box. Well this one is late, and the tracking number through FedEx says they haven't even gotten the parcel yet. I'm going to give it until the end of the refund period, but the reason I order through Amazon is that the company forces a refund regardless of what's wrong if the package is late. I don't *need* to talk to CluterFlys customer service. I would suggest y'all do the same. Cover your butts. Make sure you can't get screwed over.