CultureFlyReviews of culturefly.com

I tried to order a Star Wars subscription box and the summer Mandalorian box. First time I tried my order could not be placed but they charged me anyway. Assuming the pending charge would drop off like every other company, I tried again to order and it went through this time. When the charge on my card didn’t drop off I emailed customer service about a refund for the failed order. All I got back from them after almost a week was that there is only one order on my account. I asked again for a refund for the failed order I had provided screenshots of. It’s been days and I’ve had no reply. At least their email confirming I only have one order with them will support my credit card dispute which inevitably I feel it will come down to. Can’t comment on the boxes as I haven’t received them yet. Such a shame as I was so excited for the Star Wars boxes subscription but this isn’t a good first experience

CultureFly gladly took my money for a subscription box. I paid for a year up front and received the first 3 boxes. When it came to the last box, they discontinued it. They said they would give a store credit. The problem is the credit cannot all be used at once leading to me having to spend even more money to even access the money I already spend.

They advertised discounts for boxes but refused to honor them. Customer service representative did not answer questions asked in 1st email for a week. I was not satisfied with his answer so I asked to be contacted by a manager which a week later I am still waiting for contact. And I'm sure I will never be contacted by their manager. I'm in process of contact bbb and anyone that will listen. They are a terrible company that does not care about it's customers.

Never trust their shipping times. It’s taking them going on 3 weeks to even ship my package but told me I can’t cancel it because it’s “being prepared”… complete BS

I ordered the NY Hero Academia SUBSCRIPTION for my grandson for Christmas LAST DECEMBER. Didn’t receive 1st box for months. 10 months later he has received 2 boxes. They did not advertise that they take the full payment for the year immediately, and where are the other boxes??? Terrible terrible company. They sell out the boxes that have subscribers before they send them to subscribers. Negative 5 stars

Wanted to get a My Hero Acdaemia box but they only ship those ones to US and Canada even though their other ones ship to other places. It isn't fair to those who love My Hero Academia and want a box badly but can't get them because they only ship to two places...

My son saved up for a year to get a mystery box at NY comic con this year and we ended up with a $60 box of Zelda school supplies. Watching your 11 yr old kid go from pure joy to complete disappointment in a matter of minutes is a sad thing. Never again! TOTAL WASTE OF MONEY AND EFFORT.

Wish i could do negative stars. First box came in time no issues. 2nd box what a joke. Got lost took me almost 3 months to get them to even do anything. Sent another box and that one “got lost” too. Really have my doubts either ever shipped. Took me 2-3 weeks to get them to agree to send a refund. Companies a joke! Don’t buy from them!