Cuddle ClonesReviews of cuddleclones.com

I placed an order on October 22, 2025 for a pair of pajamas that would have my daughter‘s puppies face on them. They arrived on November 7 and it was somebody else’s dog on the pajamas. I reached out to the company. They responded immediately so I had high hopes however not only was the dog not our dog. The style of the pajamas was nothing like what was represented on their website. They promised they would prioritize it and remake it, and they also promised that it would look like the one on the website. The shorts from the pajamas that I received had an inseam of 7 1/2 inches the shorts that were online in the picture had 4 inch inseam. They promised me in three different emails that they would make sure it was the 4 inch inseam(even asking me to confirm that that was what I wanted in one of the emails) the second go round it took them from November 7 until December 24 to get me the second try at the pajamas and although the puppy face was correct this time the shorts were exactly like the other order. In other words they had a 7 1/2 inch inseam not a 4 inch inseam. They look like basketball shorts on my daughter. I tried repeatedly to get the company to at least give me a discount for all the trouble that we had they blatantly refused and told me that it was basically creative control and that they were sorry that my pajamas didn’t look like the ones on their website they would take it under advisement. So overall extremely disappointed. I say buy at your own risk with this company. These pj’s were expensive too. Now I will have to shorten them myself so that they don’t look ridiculous on my daughter.

Support has been more than expected!

They company does not even deserve on star but was force to add a star. Do not purchase any products from this company. I purchased four fleece pj pants for Christmas gifts. My daughters wore them less than a day and they both got holes in the crotches. I contacted them to get a refund and after several pictures they offered to remake them. I told them that they were the worse quality and I would not want them replaced. They used AI to respond to me and it was the worse costumer service. The quality of the material is so cheap and not worth the 50 dollars each I spent on them. Do not waste your money! I wish I could upload a picture.

This was the most nerve racking experience I have ever done. I was excited and nervous through out this whole experience because you have no idea what you are going to get at the very end. Cuddle Clones truly keeps in touch with you. They will ask for more pictures SPECIFIC pictures then I would receive emails letting me know where the process was then the day arrived when I got home from work and the Cuddle Clones package had arrived. This was the moment I was waiting for for quite sometime. This was the SPECIAL gift I was going to give to my Son and Daughter-in-law for Christmas. It was end of September early October when the moment came for me to open the package. I was literally shaking and hoping that this Cuddle Clone would be everything I was hoping for. The second I saw my Granddaughter Dog Brooklyn I cried. I really cried …she was everything I was hoping for and I truly mean EVERYTHING unbelievable how realistic Brooklyn is. I was in total amazement when I was looking at her. Every detail she had was what I was looking at. It was Brooklyn. I decided I needed to wrap her up in Christmas wrap because if and when the kids came over I did not want to risk them seeing her. Literally for months I was nervous yet excited to give this Special Gift to them. Brooklyn was not just a dog she was beyond that. She gave Pure Love 💕 and she was Loved beyond words. The moment arrived Christmas Morning. I fought the tears when handing the package to the kids. This was the moment I waited months for. Was this going to make the kids happy or sad or both. The second they opened it up and saw her I knew I did the right thing. Absolutely Positively worth every single dime. Truly every single dime. My advice to anyone who is thinking about doing this for yourself or a Loved one. Don’t think about it just DO IT and when you first find out the cost you might say Oh that is more then what I thought it would be. Trust me the very second I saw my granddaughter Dog Brooklyn she was literally worth every single dime. Literally every single dime. From my Heart 💜 to each of Your Hearts 💕 who were involved in this whole process Thank You So Very Much and this is what my son said to me about this SPECIAL Gift Thank You Mom for bringing Brooklyn back into our house. Thank You to each and everyone of you YOU all made that happen.

False advertising & cheap materials. Their pajamas in particular are made of the most horrible, scratchy polyester fabric I've ever seen used for clothing. They advertise it as "buttery soft" but that is mot remotely accurate. They suspiciously offer a satisfaction guarantee on other personalized products, but not this one, which clearly indicates that they know they're selling a terrible product. I contacted their customer service and they refused to offer a refund or exchange, or any sort of compensation for not delivering the product as advertised. Huge rip off.

I ordered custom pjs on Nov 18th. Reached out to them to confirm design because there wasn't a return reply to my order. Explained it was for a child's Christmas. As of Dec 26th it has not been received and customer service offered 10% off. No reprint & rush shipment. Simply, "sorry it happens and beyond our control". I've replaced the gift with an Etsy supplier and recommend others not take the chance on this company.

My family loved the pajamas and wore them all Christmas day. Thank you.

UPDATE- still no update almost four weeks late. Cuddle Clones is a scam—— Cuddle Clones is not responding to me about my $50 that seems to have vanished! They can’t even update me on if it’s been created or shipped. Given fake tracking numbers that linked to a fake system, which also had no idea about my order. So much do the fun gift- Christmas has come and gone- I’m a stupid sucker- Grateful to find Trustpilot- hoping it’s a real format. So many robots…