Loretta T.
Very Poor Service and Responsiveness
My experience with Cuddle Clones was disappointing due to several issues: • Customer Service: Communication was poor and unresponsive. When there was ambiguity regarding my order, the company did not reach out for clarification and made assumptions without consulting me. My attempts to resolve the issue were largely ignored, and the explanation provided was unsatisfactory. Despite communicating my distress regarding the product upon its arrival, the company did not acknowledge my concerns or provide any resolution. • Order Process: The ordering system is misleading, particularly regarding the selection of pet photos. The lack of clear instructions resulted in an incorrect product, and there was no proactive communication from the company to address potential confusion. • Shipping and Resolution: Despite paying for expedited shipping and rush processing to receive the product by Christmas, it arrived late. The company attributed the delay to the shipping carrier, although the actual delay was due to production. While a partial credit for shipping was offered, a full refund was not provided. • Product Quality: The quality of the product did not meet expectations, especially considering the high cost. The materials and workmanship were subpar and did not justify the price. Overall, I cannot recommend Cuddle Clones based on this experience, as both the service and product quality were unsatisfactory.
Response from Cuddle ClonesJan 5, 2026
Thank you for taking the time to share such detailed feedback about your experience with Cuddle Clones. We truly appreciate you being open and honest about the challenges you encountered, from communication and ordering clarity to shipping expectations and product quality. Hearing directly from customers about where we fell short is important, even when the feedback is difficult to receive. Your comments highlight areas where our processes, messaging, and internal communication clearly did not meet your expectations, and we understand how frustrating and disappointing that experience must have been—especially given the emotional significance and investment involved in your order. We value your perspective and have shared this feedback internally so it can be reviewed as part of our ongoing efforts to improve our service, transparency, and overall customer experience. Thank you again for taking the time to let us know how we can do better. Warm regards, The Cuddle Clones Team