Cuddle ClonesReviews of cuddleclones.com

Response from Cuddle ClonesDec 22, 2025

Hi Emily, Thank you for sharing your feedback — we truly understand how frustrating this experience must feel, and we’re sorry for the disappointment 💛 We do want to clarify that our pajama return policy is outlined on our website at the time of purchase. Because our pajamas are custom-made using the pet photo provided, they are considered personalized items and are not eligible for returns or exchanges once produced. This policy helps ensure fairness, as these items are uniquely created for each customer and cannot be resold.

Response from Cuddle ClonesDec 22, 2025

Thank you so much for taking the time to share this with us! 💛 We’re absolutely thrilled to hear that the pajamas arrived in time for Christmas and that your sister loves them — what a special way to celebrate her new puppy. We also truly appreciate your suggestion about including a personal message with gifts. That’s wonderful feedback, and I’ve shared it with our team as we’re always looking for ways to make gifting even more meaningful. Thank you again for choosing Cuddle Clones and for trusting us with such a thoughtful gift! 🐾💛

Response from Cuddle ClonesDec 22, 2025

Thank you so much for your kind words! 💛 We’re absolutely delighted to hear that your sister loves her pajamas and that Scout’s photo turned out perfectly — that truly means the world to us. We’re so grateful you took the time to share this feedback. Thank you for choosing Cuddle Clones and for trusting us with something so special! 🐾💛

Response from Cuddle ClonesDec 22, 2025

Thank you so much for sharing this with us 💛 We’re truly honored to know that the pajamas and bandana brought joy to your best friend during such a challenging time, and that sweet Daisy could be part of that comfort. It means more to us than we can express to be part of a gift filled with so much love and care. We’re wishing your friend strength, comfort, and many happy moments with Daisy. Thank you for trusting Cuddle Clones with something so meaningful 🐾💛

Response from Cuddle ClonesDec 22, 2025

Hi Kathy, Thank you for taking the time to share your experience — we understand how disappointing it is when a holiday gift doesn’t arrive in time, especially after planning ahead 💛 We do want to clarify that our products are custom-made from scratch, and production timelines — along with optional rush services — are clearly outlined on our website before checkout. Rush options are completely optional and are offered for customers who need a shorter turnaround due to the handcrafted nature of our items, especially during peak holiday seasons. We appreciate your feedback regarding the timing and communication, as it helps us continue improving how we set expectations. While we’re sorry this experience didn’t meet your needs, we truly thank you for sharing your perspective.

Response from Cuddle ClonesDec 22, 2025

Thank you so much for your thoughtful feedback! 💛 We’re so happy to hear that our team kept you informed every step of the way and that the final result met your expectations. Attention to detail and clear communication are incredibly important to us, so this truly means a lot. We’ll be sure to pass along your shout-out to Nikki — she’ll be so glad to hear it! Thank you again for recommending Cuddle Clones and for trusting us with something so special 🐾💛

Response from Cuddle ClonesDec 22, 2025

Thank you for your feedback!

Response from Cuddle ClonesDec 22, 2025

Thank you for sharing your concerns — we’re truly sorry to hear that your Cuddle Clone didn’t meet your expectations, especially for such a meaningful purchase 💛 We’d really like the opportunity to take a closer look and help make this right. Our customer service team does have options available for plush items, including reviewing photos and exploring possible solutions once we can see the details you mentioned. Please reach out to our customer service team directly and include photos of the clone along with your order number, so we can properly review the likeness concerns and guide you on next steps. We’re here to help and want to ensure you feel supported throughout the process.