Laura B.
My second review still being ignored
My second review. Took my money in December for pjs for my little boy, it is now January and still nothing. On previous review they have written that we are in touch ….. Cuddle Clones what a pack of lies!!! You haven’t responded to a single one of my emails since December! STILL NO TRACKING NUMBER STILL NO RESPONSE. Let’s see what reply you fob me off with this time?
Response from Cuddle ClonesJan 13, 2026
Hi Laura, Thank you for sharing your feedback. I’m truly sorry for the frustration this situation caused and for how upsetting this experience has been. I want to clarify that your order has now been fully refunded, as we were unable to deliver it within an acceptable timeframe. We completely understand how disappointing it is to be waiting on an order for a child, especially after placing it well in advance, and we sincerely apologize for both the delay and the lack of communication you experienced. Your feedback has been noted and shared internally, as it’s important for us to acknowledge where we fell short and work to improve our response times and communication moving forward. Again, I’m very sorry for the frustration this caused, and we truly appreciate you taking the time to share your experience. Kind regards, Cuddle Clones Team



